I’ve upgraded from the iPhones 14 to the iPhone 17 pro and cannot reload my data.

gadgetiggy
gadgetiggy Quicken Windows Subscription Member
edited October 29 in Errors and Troubleshooting (Mobile)

I’ve uninstalled Quicken for MAC and reinstalled and get the same message window.

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I’m running this same data on my iPad and mini MAC all running the lastest IOS

Answers

  • The Keeper
    The Keeper Quicken Windows Subscription Member ✭✭✭✭

    This is something to try for Quicken Windows.

    🔹 1. Make sure you’re signed into the right Quicken ID

    • Open the Quicken app → Settings → confirm the Quicken ID/email matches the one you used before.
    • If it’s different (like if Apple auto-filled a new login), sign out and sign back in with your usual Quicken account.

    🔹 2. Resync from your desktop Quicken

    • On your computer: open Quicken → go to Mobile & Web (under Preferences or Edit → Preferences).
    • Make sure your Quicken Cloud account is turned on.
    • Click Sync Now.
    • Then, on your iPhone 17 Pro, open the Quicken app → Pull down to refresh. Your data should reappear.

    🔹 3. Restore from Quicken Cloud

    If you were only using the mobile app but had it syncing, all your data should be in Quicken Cloud. Signing back in with your Quicken ID should restore it.

    🔹 4. If your Quicken file was only on your old phone

    Unfortunately, Quicken doesn’t store a full .QDF file on the phone — it’s just a companion. The master file lives on a desktop computer. If you never synced it to Quicken Cloud or had a desktop backup, the data won’t transfer automatically.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @gadgetiggy,

    Thank you for posting your questions and concerns. We are happy to help.

    We do have a Support Article for troubleshooting issues with the mobile app. Please take a look at that and follow the steps and recommendations therein. There is a toggle at the top of the article, so you can choose Mac or Windows steps.

    @The Keeper,

    Thanks for the assist!

    Hope this helps!

    Quicken Alyssa

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