Quicken Locks Up when Accepting Downloaded Transactions

ruggb
ruggb Quicken Windows Subscription Member ✭✭
edited November 1 in Errors and Troubleshooting (Windows)

QW TS has no clue and refuses to go beyond their standard [Removed - Profanity] - even though I have narrowed it down to a particular transaction after many hours of testing. After I explained all this to a "tech", he told me to create a template program and try it there. It worked the same. He then asked me if I had any other questions and hung up.

Apparently, if one transaction in a download somehow gets corrupted (and I know no way of confirming this), but appears normal in the new transactions list and I do an accept all, the process will complete AFTER I get a strange looking and worded popup apparently asking about tying it to a non-existing previous $0.00 payment. When that popup appears both the main window and the acct window gray out. When I click no to answer it, it proceeds, but the main window does not return to normal and I can do nothing in or with the main window. I can continue to work in the acct window and can close it, but I must close the main window using task manager. A corrupt transaction appears to randomly occur in any account but not in every account on each download.

Since it occurs in random accounts, with random transactions, it has to be related to the download process and not to the program or my data file, right? It is also not related to my Windows system because it has been happening on my wife's system as well as mine and my laptop in both W10 and W11. Whatever the corruption is, QW can't handle it in batch mode but it will handle it if I accept it individually.

Has anyone seen anything similar and/or have any idea how to trap this. It is a real [Removed - Language] not to be able to accept all transactions and having to restart QW every time I do it - or accepting each transaction independently for all accounts.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @ruggb,

    Thanks for sharing all these details. We’re going to pull the support interaction you had for further review.

    In the meantime, could you clarify a few things to help us narrow down the issue?

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or on a cloud/external drive (e.g., OneDrive, Dropbox, USB, etc.)?
    • You mentioned this happens on your wife's computer as well—is this with the same data file, a restored backup, or an entirely different data file?
    • When did you first start noticing this behavior—was it after a specific update or event?

    Check back and let us know!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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  • ruggb
    ruggb Quicken Windows Subscription Member ✭✭

    the file is on the computer. when I open QW, I open it via a bat file that copies the file from my nas to the computer, then copies it back to the nas when qw closes. This is so both of us can use it on our computers.

    I don't remember when it started happening, but it was long ago that I brought it up to QW TS.

    It is now appearing to be a function of the download process. Apparently, some of the transactions meta-data is getting corrupted as it randomly appears on any account. It is mostly only one transaction in a download. Today it occured on a different account and the accounts it previously occured on were fine.Therefore, it can't be the bank.

  • ruggb
    ruggb Quicken Windows Subscription Member ✭✭

    when it copies it, it sets the RO attribute. The bat file checks for that and won't copy it if it is set.

This discussion has been closed.

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