Update: Fidelity Transactions not Downloading

rbridges01
rbridges01 Quicken Windows Subscription Member ✭✭✭
edited November 1 in Download, Add/Update Accounts (Windows)

Escalated issue to customer support and shift supervisor.

Yes, they know MANY users are having issues.

There is no ETA on a resolution.

They claim senior leadership is aware.

[Removed - Rant]

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @rbridges01,

    Thank you for sharing your experience. What specific issues did you discuss with Support? Since they told you it was a known issue, did they provide you with a link to the Community Alert for the issue?

    The title of your post indicates you're encountering an issue with transactions not downloading. Is this impacting all of your Fidelity accounts, or just some? What date range of transactions is missing? Since you already spoke with Support, is it safe to assume they already had you confirm that your register is sorted by date and that the transactions didn't inappropriately match to transactions already in the register or download into an incorrect account?

    WinDateSortGif_support

    I look forward to your response!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • rbridges01
    rbridges01 Quicken Windows Subscription Member ✭✭✭

    @Quicken Kristina @Quicken Alyssa

    I'm a 25+ year quicken user. No downloads are happening. Day 3. No ETA by your support team.

  • proflaw
    proflaw Member ✭✭✭

    I'm experiencing the same issue with all my Fidelity Investment Accounts.

This discussion has been closed.

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