quicken not updating any investment prices at all

ghstudio
ghstudio Member ✭✭✭
edited November 1 in Errors and Troubleshooting (Windows)

When I do an update or update all, quicken seems to do an update, but no prices are updated and no transactions are downloaded. I have signed off and "signed on as a different user" to my account…and my account is active until next year on Quicken's site. This started just a couple of days ago..no updates….and no messages that i have to reactivate any account.

How do I fix….and get quicken to update my investments? Running Quicken deluxe with the latest updates.

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  • ghstudio
    ghstudio Member ✭✭✭

    SOLVED: Quicken apparently won't run properly if you are using a VPN. An update runs as if it's doing the update, but it doesn't update anything.

    I turned off my VPN and suddenly Quicken is acting normally.

    For completeness, I'm in the US and was connected to a US VPN node.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @ghstudio,

    Thanks for sharing your update! You're correct—Quicken can behave as if it’s updating while using a VPN, but investment prices and transactions may not actually update. We appreciate you sharing the solution of turning off the VPN, as it will be helpful for anyone else who might encounter the same situation.

    Thank you!

    -Quicken Anja
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