Unable to Connect to Sallie Mae Bank

xueming10
xueming10 Quicken Windows 2017 Member
edited November 3 in Download, Add/Update Accounts (Windows)

There is a problem to connect to Sallie Mae bank from Quicken Classic (Windows). it has been for at least 10 days and no fix yet. it is very obvious for the error and it should be fixed easily. I don't know why it take so long to fix it. I uploaded a screenshot for the error.

Quicken connect to Sallie Mae Bank Error.jpg

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @xueming10,

    Thanks for reaching out!

    I understand how frustrating it can be to have this connection issue persist. When checking your account on our end, it appears you’re receiving an internal FDP-105 error. This is a known issue that has been escalated internally, but there is currently no ETA for a resolution.

    For updates, you can refer to our Community Alert on this issue.

    Thank you for your patience while our teams continue to investigate.

    -Quicken Anja
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  • leomoore
    leomoore Member ✭✭✭
    edited October 1

    Starting a couple of weeks ago, Quicken can no longer connect to Sallie Mae. I've tried everything I can think of, but it rejects my credentials every time when entered in Quicken. I have no problem logging onto the Sallie Mae website directly using the same credentials. Is there an encryption/decryption problem between Quicken and Sallie Mae?

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @leomoore,

    Thanks for chiming in!

    The connection issues with Sallie Mae are still under investigation by our teams. At this time, there is no ETA on a resolution. Please refer to the ongoing Community Alert for the most up-to-date information and updates as they become available.

    We appreciate your patience while this is being worked on.

    -Quicken Anja
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  • Lisamar
    Lisamar Quicken Windows Subscription Member ✭✭

    This issue was finally resolved for me. But, users should note that the Quicken login window shows the fields REVERSED on the entry screen. So, the Username is in the password field, and the password is in the Username field. Once I entered the information reversed from where you would normally enter your Username first and then your Password, it updated. Quicken needs to fix that entry screen because it's confusing.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited October 3

    Hello @Lisamar,

    Thanks for sharing your update—I’m glad to hear the issue has been resolved for you!

    Regarding the reversed login fields you mentioned, this is a known issue, and there is currently an open internal ticket being worked on. At this time, there is no ETA for a fix, but our teams are actively investigating it.

    Thank you for your patience and for providing these details!
    (CTP-13028)

    -Quicken Anja
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This discussion has been closed.

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