Fidelity IRA Cash Balance Mismatch in Quicken – Mac

System
System Member admin
edited November 29 in Download, Add/Update Accounts (Mac)

This discussion was created from comments split from: Fidelity cash balance not matching that downloaded for IRA accounts.

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  • jamlevi66
    jamlevi66 Quicken Mac Other Member ✭✭

    Same going on here on Mac version. Not fixed on Mac. When will the fix be applied and released to the mac version?

  • jamlevi66
    jamlevi66 Quicken Mac Other Member ✭✭
    https://community.quicken.com/discussion/comment/20511631#Comment_20511631

    https://community.quicken.com/profile/9968632/Quicken%20Anja Any word on the fix for Mac users ?

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @jamlevi66,

    Thanks for your update! To help us better understand the issue on the Mac version, could you provide a bit more detail about exactly what’s happening? For example:

    • Are the Quicken balances higher or lower than the balances reported by Fidelity?
    • Does this happen after updating your online accounts, or at another time?
    • Are you seeing any error messages, or is it just a discrepancy in the cash balance?

    The more details you can provide, the easier it will be for us to investigate.

    Thank you!

    -Quicken Anja
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  • Gary Fisher
    Gary Fisher Quicken Mac Subscription Member ✭✭✭

    This issue has now been resolved from what I can see. As of yesterday morning the correct cash balances on all Fidelity account types started showing up in the downloads.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20514411#Comment_20514411

    Thanks for the update! Glad to hear it is resolved now.

    -Quicken Anja
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  • jamlevi66
    jamlevi66 Quicken Mac Other Member ✭✭

    Are the Quicken balances higher or lower than the balances reported by Fidelity?

    Does this happen after updating your online accounts, or at another time?

    Are you seeing any error messages, or is it just a discrepancy in the cash balance?

    Quicken balances higher and correct. The online balance = $0.00 while quicken balance has the correct amount of cash on hand. No error messages. Just a discrepancy in the cash balance, yes. I have not been able to reconcile the account for several months due to this issue.

  • Quicken Anja
    Quicken Anja Moderator mod

    @jamlevi66 Thanks for following up!

    It sounds like you’re experiencing the issue described in this Community Alert regarding Fidelity Investments.

    This is a known issue caused by changes Fidelity made to how they share money market and cash transactional information with Quicken users on both Mac and Windows.

    The Alert provides the following guidance for Quicken Mac users:

    The Money Market security will disappear automatically and be set to cash. Customers whose cash balance is incorrect should perform a reconciliation with the online balance and enter an adjustment to correct the cash balance. From that point on, you will be good to go.

    Please refer to the linked Alert above for additional details and updates as they become available.

    Thank you!

    -Quicken Anja
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