Deleted manual bills return again and again?

Hello @Warhawk,

I can understand how frustrating it must be to keep seeing those manual bills reappear, especially when they’re affecting your predicted balances.

To start, could you let me know where your Quicken data file is stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g., OneDrive, DropBox, USB, etc.)?

If your data file is stored on your local hard drive, and given all the troubleshooting you’ve already tried, have you attempted restoring from a backup? That’s usually a good first step. If you've already done that, and that didn’t resolve the issue, the next thing I’d suggest is creating a copy of your data file, which rebuilds all internal lists and database tables. Here’s how:

1. Go to File > Copy or Backup File… > Create a copy or template.
2. Select the date range you want to carry forward. If you want your entire data file, make sure to select the full date range to avoid “shrinking” your file.

A couple things to note about using a copied file:

• All online services will be disconnected in the copy. You’ll need to sign back in with your Quicken ID and reconnect any online accounts, billers, or Quicken Bill Manager services.
• The new copy creates a separate dataset ID. If the issue isn’t resolved in the copied file, you can always switch back to your original file.

Hope this helps!

Hello @Zeus,

Thanks for letting us know you’re experiencing the same issue. To better understand what’s happening, could you please share a bit more detail:

• Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
• Have you attempted any troubleshooting steps so far? If so, what were they?
• When did this issue first start occurring?
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

Once we have that information, the first step I’d recommend is restoring from a recent backup of your data file to see if the issue still occurs.

Thank you!

@Warhawk Thank you for the update and for sharing what worked for you! I’m glad to hear that adjusting the frequency and re-entering the bills resolved the issue, and they’re no longer reappearing.

Thank you—it’ll definitely help others who might encounter the same problem.

@Warhawk Thanks for following up, though I’m sorry to hear the bills reappeared after the One Step Update—that's frustrating.

Just to clarify, did you have a chance to try creating a copy of your data file as I suggested earlier (File > Copy or Backup File… > Create a copy or template)? This step rebuilds internal lists and database tables, and sometimes resolves issues like this.

Please let me know if you tried that, and we can go from there.

@Warhawk Thanks for the update, and I completely understand how tedious reconnecting all your accounts can be—especially after going through multiple One Step Updates.

Just to clarify, the explanation for why creating a copy often resolves this issue was included in my earlier post, but I’m happy to summarize again: creating a copy rebuilds all internal lists and database tables in your file. Any corruption or inconsistencies that may have been causing the manual bills to reappear can get resolved in this process. That’s also why all online accounts and services need to be reconnected—the copy starts fresh with a new dataset ID.

Once you run a few One Step Updates in the copied file, you should see whether the issue is truly resolved. If anything unexpected happens or if the issue returns, we recommend contacting Quicken Support so our agents can investigate further and escalate if needed.

Hope this helps!