Amex FDP 401 error

Raghu
Raghu Quicken Windows Subscription Member ✭✭
edited September 17 in Errors and Troubleshooting (Mac)

We were unable to connect to American Express. Please try again later. If this issue persists, contact Quicken Care and report this error code and institution name. (FDP-401)

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Raghu,

    We appreciate you bringing this to our attention!

    Reviewing your account on our end, the last connection to American Express appears as though it was successful. Are you still seeing the FDP-401 error on your side?

    FDP-401 errors typically occur when the bank’s website is temporarily unavailable for Quicken to download transactions. This can happen even if you are able to log in to the bank’s website successfully, often due to high traffic or restrictions on their servers.

    We recommend waiting at least four hours and trying to update the account again.

    However, if the error continues for more than 24 hours, please contact Quicken Support for further assistance.

    Thank you!

    -Quicken Anja
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  • RickO
    RickO Quicken Mac Subscription SuperUser ✭✭✭✭

    I've been getting this occasionally the last few day on the first early morning update of the day. Just running the update again resolves it, so no big deal.

    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • Quicken Anja
    Quicken Anja Moderator mod
    edited September 19

    Thanks for sharing that, @RickO!

    That lines up with what we’ve seen too—FDP-401 tends to pop up intermittently when the bank’s servers are under load, and usually resolves on its own with a retry. Appreciate you confirming that retrying clears it up on your side!

    -Quicken Anja
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  • augiboy
    augiboy Quicken Mac Subscription Member ✭✭

    I also have the FDP-401 Amex issue. I've done a few retries and the problem does not correct itself.

  • Jhilly20
    Jhilly20 I do not have Quicken yet Member
    edited October 18

    Update. Had to do like 5 refreshes in a row.

    I’ve had this for the last few weeks with all of my Amex logins and none will resolve with multiple reloads. I tried to delete and add them again, so now I don’t have my accounts at all!

  • CAPPY
    CAPPY Member ✭✭✭✭

    The retry sometimes works to resolve this…. but sometimes it can take 3- 5 retry's. Annoying but it does eventually connect.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • cmelder
    cmelder Quicken Mac Subscription Member

    Same here ! AMEX not syncing - Quicken Simplifi - Very frustrating!

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @cmelder,

    Thank you for reaching out to the Quicken Classic Community!

    Since you are using Quicken Simplifi, it would be better suited for you to reach out to Simplifi's Community directly with your concerns. Please click here to be redirected to Simplifi's Community.

    Alternatively, Simplifi Support can also be contacted.

    Thank you!

    -Quicken Anja
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