Quicken Can't Connect To Bank Of Oklahoma

retird
retird Quicken Windows Subscription Member ✭✭✭✭
edited October 2 in Errors and Troubleshooting (Windows)

On October 1, 2025 in the morning I went to do an OSU of all of my financial institutions that normally update their accounts thru my OSU.

The OSU ran and all financial institutions downloaded transactions EXCEPT Bank of Oklahoma. Of the 12 accounts they all failed. The error message indicated a possible server issue. That was not the problem.

I have redundant computers and both returned the same sad results. I checked both computers for issues and found none.

I then tried to create a test file on BOTH computers just for the Bank of Oklahoma and Quicken would not connect to the bank at all thus a test file could not be created.

I talked at length with the bank and they said everything looked good on their end. I then called QUICKEN SUPPORT.

Not going to list all that Tech support and I went thru but will give the results in a nut-shell.

Long story short: The issue is that Quicken can't now connect to the Bank of Oklahoma with Express Web Connect at all. Tech Support called them and talked to their IT personnel and created a ticket. I did not get a ticket number.

To the administrators' of this Community: Please create an Announcement with ticket number for this and update it along it's journey to getting fixed.

Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @retird,

    Thank you for taking the time to provide such detailed information and for working with Quicken Support already.

    To clarify, Community Alerts are not created on demand and are only posted when our internal teams confirm that there is a widespread, ongoing issue that meets the criteria for escalation. Since this currently appears to be limited in scope, we are unable to create an Alert at this time.

    However, just to clarify, when you mention that a ticket was created after Quicken Support spoke with the bank’s IT team, are you referring to a ticket with Quicken Support or with the bank directly?

    Thank you!

    -Quicken Anja
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  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭
    edited October 2
    https://community.quicken.com/discussion/comment/20513103#Comment_20513103

    I took it to be that Q has a ticket. Q IT contacted and talked to the Bank IT I was told and Q IT verified that Q can't connect to Bank of Oklahoma. The bank is a State Bank so feedback is less than a nationwide FI. They have just 6 branch facilities and only statewide.

    This post will fade in the community for lack of multi-state participation since it is only an issue with those who use this FI in Oklahoma.

    Quicken Tech and Quicken IT should have record of this issue and verify what I posted.

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭
    edited October 3

    @Quicken Anja I have spent about another7 hours with Quicken Tech Support and still Quicken doesn't connect with Bank of Oklahoma. Tech support talked back and forth to escalation team numerous times, logs were sent and etc. etc. Still no resolve.

    I DO HAVE TECH SUPPORT CASE NUMBER: 11982009

    TECH SUPPORT GAVE ME WHAT THEY SAID IS THE ESCALATION TEAM CASE NUMBER: 11982907

    NOTE: I UNINSTALLED QUICKEN SOFTWARE COMPLETELY AND INSTALLED QUICKEN AGAIN.

    I CREATED A BRAND NEW QUICKEN FILE. 2 FINANCIAL INSTITUTIONS WERE ADDED TO THE NEW QUICKEN FILE WITHOUT ISSUE.

    I THEN TRIED TO ADD BANK OF OKLAHOMA AND QUICKEN WOULD NOT CONNECT AT ALL.

    ALL ACCOUNTS I HAVE ARE EXPRESS WEB CONNECT.

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • Quicken Anja
    Quicken Anja Moderator mod

    @retird Thanks for providing all the details and for working closely with Quicken Support. I can confirm that your issue has indeed been escalated, and you currently have an open escalation ticket with our team. The official escalation ticket number is 11983004.

    At this point, the escalation team will reach out directly to you if they need any additional information or once the issue is resolved. Unfortunately, we don’t have an estimated time for resolution, but your case is actively being reviewed.

    Thank you for your patience while the team works on this.

    -Quicken Anja
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  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20513319#Comment_20513319

    Thank you for the update to the official escalation ticket number.

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭

    @Quicken Anja update: I have given the official Quicken escalation ticket number to the bank to be passed to their Digital team and explained the issue to them. Was told there was nothing noted to the branch bank managers at this time that the digital team is doing anything that effects Quicken

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • Quicken Anja
    Quicken Anja Moderator mod

    @retird Thanks for the update and for sharing the official escalation ticket (#11983004) with the bank. Your case is actively being reviewed by the Quicken escalation team, and they will reach out if additional information is needed or once the issue is resolved.

    We appreciate your patience while the teams continue investigating.

    -Quicken Anja
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  • jdavidbakr
    jdavidbakr Quicken Mac Subscription Member ✭✭

    I can confirm that I've been unable to connect to BOK via Quicken for the last several days as well, using Quicken Mac. Getting "ACCOUNT_MISMATCH Account not found. no accounts returns - case 106"

  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20513636#Comment_20513636

    Thanks for the info. Does your local BOK branch manager know about this? You might consider letting him/her know so they can also notify their Digital team also. Quicken Escalation Case Number 11983004

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭

    @Quicken Anja I received an e-mail from Quicken wanting me to complete a survey on Ticket # 11982259 that was CLOSED. I called Support and this ticket number is not associated with my account.

    What is going on with the Escalated Ticket Number 11983004 ?????

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • Brian14
    Brian14 Member ✭✭✭

    Following. I've had no issues since becoming a BOK customer after the merger with Colorado State Bank and Trust. Since September of 2025 I can not connect to the BOK bank system to download transactions.

  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭
    edited October 6
    https://community.quicken.com/discussion/comment/20513901#Comment_20513901

    Thank you for posting. Is your Branch Manager aware that Quicken does not connect to Bank of Oklahoma?

    I wasn't aware that BOK had merged with other institutions. I see they are in many states now.

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • producerflie
    producerflie Quicken Windows Subscription Member

    add me to this issue. my local branch manager cant fix this. this seems like a quicken issue.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited October 7

    Hello everyone,

    Thank you all for sharing your experiences and updates.

    @retird—your escalation ticket (#11983004) remains open at this time, and our teams are continuing to work on the issue.

    For everyone else who’s experiencing the same problem connecting to Bank of Oklahoma, thank you for chiming in. Since we’re now seeing multiple reports across both Windows and Mac, we’ll be forwarding this along as a widespread issue to the proper channels for further investigation.

    In the meantime, we ask that you please go to Help > Report a Problem within your Quicken program and submit a problem report with log files and screenshots attached.

    Windows:

    image.png

    Mac:

    image.png

    It would also help to include a sanitized data file when submitting your report. A sanitized file removes all personally identifiable information so you can safely share it with our team.

    While you won’t receive a direct response from the submission, these reports are critical in helping our teams investigate and resolve the issue more efficiently. The more reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-853)

    -Quicken Anja
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  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭

    @Quicken Anja 2 different logs were sent days ago. 1 log from my main data file and another from a test file with 2 valid FI's working and results of trying to add Bank of Oklahoma that failed.

    Just got off the phone with my BOK branch manager and their Digital team verifed lots of Quicken folks not connecting and it is tied to the last update to Quicken they got. I'm wondering if Intuit is in the mix as the branch manager said the Digital team said Quickbooks folks also can't connect.

    Just FYI : Saw this web page referencing Quickbooks issue dated Oct. 2, 2025: https://www.cleverence.com/articles/quickbooks-documentation/no-longer-connecting-to-my-bank-quickbooks-intuit-4837/

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭

    Tried to add BOK to Test File Again…. same error message. Sent logs again…

    Screenshot 2025-10-07 110907.png

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    We now have an open Alert for this issue, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • jdavidbakr
    jdavidbakr Quicken Mac Subscription Member ✭✭

    I've been attempting this every day to see if it's been fixed but not yet announced. I have a new error this morning: "Care Code: FDP-105; Details: FI_WEBSITE_UNAVAILABLE URL. FI is blocking our access". I'm on Quicken for Mac.

  • Retired Engineer
    Retired Engineer Quicken Windows Subscription Member

    I'm here to join the choir of Bank of Oklahoma customers who can no longer update their accounts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @jdavidbakr & @Retired Engineer,

    Thanks for the updates and for sharing your experiences. As noted earlier, there is now an open Community Alert for this issue with Bank of Oklahoma. While the investigation is ongoing, please refer to that Alert for any available updates and guidance.

    We understand this is inconvenient and appreciate your patience while the Quicken teams continue to work on a resolution.

    Thank you!

    -Quicken Anja
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  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭

    @Quicken Anja .. thx for the update to the announcement. I was asked by my bank branch manager to check in with him every 4 or 5 days. If I get any useful info from him today I will pass it along.

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭

    Update: Internal Bankwide Communication put out. BOK has received the fix for this issue to be instituted. No ETA at this time. Reported that both Quicken and Quickbooks customers have connection issues.

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭
    edited October 19

    @Quicken Anja Ran a test file and still can't connect. I noticed that the Announcement was no longer there. Why was the Announcement taken down?

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭
    edited October 20

    @Quicken Anja another question….

    Has Ticket #11987849/CTP-14771 been closed? I just received a voice mail from Bank of Oklahoma saying the issue is a connectivity update put in place for Quicken and Quickbooks by Quicken, and assume maybe Intuit, and there is no issue that they see on the bank's end. Called the bank and they say they are still waiting on word that the issue has been resolved. What notes are shown in Quicken's Ticket Number?

    THX

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭

    Just ran another test file…

    Screenshot 2025-10-20 142602.png

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20516561#Comment_20516561

    @retird Thanks for checking in!

    No, those tickets are still open and actively being worked on. Once the issue has been resolved, the tickets will be closed and the Community Alert will be updated with any and all new information as it becomes available.

    Thank you!

    -Quicken Anja
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  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭
    edited October 23

    @Quicken Anja…….UPDATE: A new Test File was created and Bank of Oklahoma connected to Quicken. All BOK accounts downloaded but data was nor correct. Numerous duplicate transactions and duplicates of Reconciled entries of past months. Deleted Test file.

    Went to my valid Quicken data files on my 2 computers and ran an OSU which failed so I had to Reset all accounts on both computers and then delete duplicate transactions on both computers. After about 1.5 hours of work both computers now have complete data, correct, and reconciled with the Financial Institutions' 20+ accounts.

    I am hopeful that all those effected can now connect again as I was able to connect.

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • Quicken Anja
    Quicken Anja Moderator mod

    @retird Thanks for the update and for walking through what you did.

    It sounds like you were able to get all your BOK accounts connected and reconciled properly, which is good to hear. Your notes will likely help others dealing with the same issue.

    Thanks for sharing!

    -Quicken Anja
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  • art7884
    art7884 Quicken Mac Subscription Member ✭✭

    I am adding my post to say that I have not been able to connect to my accounts with Bank of Oklahoma for over a month. I first received FDP-106 error but now am receiving FDP-102.

  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20520089#Comment_20520089

    Sorry to hear…. I have been able to connect again since around Oct. 23. Download successful this morning.

    Over the years when I can't connect sometimes resetting the account fixes it but not always. Have you contacted tech suppoort yet? Good luck…

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

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