My accounts do not appear when I try to update them - keeps happening

ktpmm5
ktpmm5 Quicken Windows Other Member
edited November 8 in Errors and Troubleshooting (Windows)

I am using Quicken Classic on a Windows 11 PC, latest build. I do not run the mobile version and do not plan to.

Each time I try to update my accounts, the accounts do not appear in the list. Update worked a few months ago, but has failed the last few times. I have contacted support and they do not have any suggestions other than validating the data file, which I have done many times.

This problem is making Quicken unusable, which is frustrating. I have begun searching for other apps that do the same thing, but I would really prefer to get beyond this error in Quicken. Any ideas?

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Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    When you do TOOLS, Account List, what shows in the "Transaction Download" column adjacent to your accounts? What shows in the "Financial Institution" column?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • ktpmm5
    ktpmm5 Quicken Windows Other Member

    All of my accounts show up in Tools, Account List, with either "Express Web Connect+ or Direct Connect" in the Transaction Downloaded column. In the Last Downloaded column, the correct date is displayed.

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