Unable to Add Chase Account

gtdownhillr
gtdownhillr Quicken Windows Subscription Member
edited November 8 in Errors and Troubleshooting (Windows)
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I keep getting this when I try to add more chase accounts

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @gtdownhillr,

    Thank you for sharing your experience. I am happy to help.

    After reviewing your account internally, I am not seeing any errors. Are you still having this issue? If so, I do have some follow-up questions for you.

    • When did this issue begin?
    • Are you adding new accounts, or are these accounts already established in your Quicken file? It sounds like you have some existing accounts, and this happens when you try to add new ones. Is that correct?

    Looking forward to your response!

    Quicken Alyssa

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  • HE
    HE Member ✭✭✭
    edited September 29

    I have the same issue. After the latest Quicken update, my Chase accounts wouldn't update (no error, of course).
    I tried to reset the account, and instead it got disconnected and now I cannot set it up again getting the same error as above - all I get offered is to make it a manual account.

    Out of curiosity, I selected another bank. Same error.


    Very annoying.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @HE,

    Thank you for adding to the discussion and providing additional details.

    Interesting that it is not isolated to Chase. Let's try signing out and back into Quicken.

    Please follow the steps below to do so.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID) image.png
    5. Follow the prompts to Sign Out  skue85fpnptc.png
    6. Sign back in using your Quicken ID (email) and password 

    Once that is done, try again, and let me know how it turns out.

    I hope this helps!

    Quicken Alyssa

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  • gtdownhillr
    gtdownhillr Quicken Windows Subscription Member

    Same results,

    image.png
  • gtdownhillr
    gtdownhillr Quicken Windows Subscription Member
    edited October 8

    I uninstalled and reinstalled a fresh download. Still the same result. I am unable to add any of my Chase accounts. Please cancel my subscription and process a full refund by 10/10/25

    [Edited-Readability]

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @gtdownhillr,

    Thank you for trying the suggested steps — I’m sorry to hear you’re still experiencing issues connecting your Chase accounts. We’re sorry to see you go.

    For security and privacy reasons, we don’t have the tools here in the Community to process cancellations or refunds. Please contact Quicken Support directly, as they’ll be able to review your account and process your refund request.

    If you change your mind and would like to continue troubleshooting the connection issue, please don’t hesitate to reach back out — we’d be happy to help you get this resolved.

    Thank you!

    Quicken Alyssa

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This discussion has been closed.

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