Quicken downloads from Nordstrom failing with cc-601 error

AbeK
AbeK Member ✭✭✭
edited November 12 in Download, Add/Update Accounts (Windows)

Nordstom downloads are a mess. First, they started requiring two-factor authentication for every download. That's just annoying.

Second, debit transactions come down as credits, completely messing up my register. And to make matters worse, even when you manually override the credits to enter them correctly as debits, it no longer balances correctly when you reconcile the account.

And third, now you can't download at all, generating a CC-601 error claiming Quicken "cannot find an account with a non-zero balance or with any transactions in the last 12 months."

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  • Rick4
    Rick4 Member ✭✭✭

    You got that right, AbeK. Like lots of folks, I've run through that serious of different errors. Did you notice when you try to set up or reset the account, you often get a message saying that the action was successful, but it still shows up as an account that isn't connected? Unbelievable!

  • Rick4
    Rick4 Member ✭✭✭

    Amazing … Just did the first flawless One Step Update in a long, long time. Looks like the above-referenced Nordstrom issue is resolved … at least for now :-)

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @AbeK & @Rick4,

    We appreciate you both reaching out to let us know about the issues you are experiencing!

    @Rick4 thanks for the update! Glad to hear the connection is working better on your end now.

    @AbeK, when you get a chance, can you check again and let us know if things are now working for you as well, or if you’re still running into the CC-601 error and transaction mismatches?

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Rick4
    Rick4 Member ✭✭✭

    I guess nothing ever stays the same :-) After a few successful one-step updates where Nortstrom even worked without having to provide a passcode each time, I'm back to being asked for passcodes each time I do an update. I have no idea why. I tried resetting the account but it didn't fix the problem. Very frustrating :-(

  • gevalt
    gevalt Quicken Mac Subscription Member ✭✭
    edited October 12

    One of the more frustrating aspects of this is that connecting to Nordstrom has been an issue for over a year.

    There was an ongoing thread that seems to have disappeared.

    But apparently it has been at least partly resolved.

    But if I hadn't done a Google search just now, I'd never have found that out.

    I never saw any announcement or email or anything from Quicken indicating that there might have been a resolution, even if it involves 2FA every time.

    [Edited - Readability/Removed - Rant]

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