I keep getting a CC-506 error message on the Schwab accounts in my 2 Quicken files

skiperu
skiperu Quicken Windows Subscription Member ✭✭
edited November 23 in Download, Add/Update Accounts (Windows)

I've been dealing with this issue for over 6 months and I keep hoping Quicken will fix it without me having to post this message as I know other Quicken users have this issue. Apparently not.

I have 2 Quicken files. One is for my wife and I, and another for my mother-in-law. We have Schwab accounts and so does my mother-in-law; and I have the ability to view her accounts ever since my father-in-law passed away many years ago. I use my Schwab ID to download transactions into each of our Quicken files. That worked great until a year ago or so when that became a problem. There have been plenty messages posted and solutions applied, but the base problem comes back over and over again. The current solution is deactivate the account and clear the Schwab information. I do this for all Schwab accounts in the Quicken file. I then reconnect the files to Schwab. I will have about 2 or 3 successful downloads, and then the Schwab downloads in the other Quicken file will begin to fail. Rinse - repeat.

Please fix this problem!

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @skiperu,

    Thank you for taking the time to share the details of what’s been happening—I know it’s frustrating to have to repeatedly deactivate and reconnect your Schwab accounts, especially when it worked reliably before.

    Based on your description, the CC-506 error occurs when Quicken is unable to match the account information downloaded from the financial institution with the account(s) stored in your Quicken file. This can happen if account numbers, nicknames, or connections have changed on Schwab’s end, or if there are older/deactivated accounts still linked in the background.

    You can follow the steps outlined in this support article for the full resolution process.

    If you’ve already tried those steps—including deactivating all Schwab accounts, reopening Quicken, and linking them back during the “Add Account” process—and the issue keeps returning, then the next step would be to contact Quicken Support directly. Our support agents can securely review your log files and escalate the case if needed.

    Thank you!

    -Quicken Anja
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  • nswartz99
    nswartz99 Quicken Windows Subscription Member ✭✭

    I have been having this problem even after I reset the accounts. I think you need to have the names match between Schwab (or Fidelity in my case). By match I mean that whatever the bank sends, you have to use in Quicken. Fidelity appends "XX####" to the name where #### is the last 4 digits of the account number. It appears that it is not case sensitive.

    After you change the names, you may need to reset multiple times. I got a CC-800 (accounts appear to be deleted) the first time. Had to reset again to get it to work.

  • JeffConey
    JeffConey Quicken Windows Subscription Member ✭✭

    Quicken Anja - I have been having the same problem as described above by @skiperu and it has been happening for months - might you have an estimate as to when this will be fixed? I have contacted support several times - no resolution

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