Fidelity: Fidelity Puritan Capital Gains Long transaction came as Deposit in Quicken

CaveCreek
CaveCreek Quicken Windows Subscription Member ✭✭✭✭
edited November 20 in Download, Add/Update Accounts (Windows)

Unfortunately, I didn't think to do a problem report on this, but an Oct 10, 2025, Fidelity Puritan long term capital gains transaction posted as a deposit in Quicken. I edited the transaction to correct.

B) Windows 11 Home / Quicken Premier Subscription - Quicken user since the last century

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @CaveCreek,

    Thank you for sharing your experience.

    Unfortunately, once the transactions have been manually edited, we can no longer verify the issue in the logs.

    If you run into anymore coming in this way, go to Help>Report a problem>Send to Quicken. Then contact Quicken Support directly so they can take a look at the logs and investigate further.

    Thank you!

    Quicken Alyssa

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  • mrzookie
    mrzookie Member ✭✭✭✭

    @CaveCreek

    This happended to me too. I think this is a bug unique to FPURX (and FBALX, and perhaps a few other Fidelity branded funds) that has been exacerbated by the new EWC+. Unlike other Fidelity funds, which have always downloaded as 1 Div/ReInv transaction, these 2 funds have in the past often come down as 2 txns - Div or CG and Buy. For some reason, the Div/CG txns have been coming down as Deposits. I just edit them to change to the appropriate label.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @mrzookie,

    Thank you for adding to this discussion and letting others know what works for you.

    If this is a continual issue, I suggest going to Help>Report a problem>Send to Quicken, from within your Quicken software next time it happens. That sends your log files to Quicken. Then you will want to contact Quicken Support directly so they can take a look at those logs and investigate further.

    Hope this helps!

    Quicken Alyssa

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  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Curious, because a CGLong that I received on 10/14, in both my IRA and my wife's, came in properly.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • BruceCarr
    BruceCarr Quicken Windows Subscription Member ✭✭
    edited October 19

    This also happened to me for multiple transactions in multiple Fidelity accounts for both Fidelity Puritan and Fidelity Balanced. I have reported the problem to Quicken.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @BruceCarr,

    Thank you for adding to this discussion, and thank you for reporting the issues to Quicken.

    To clarify, did you contact Quicken Support directly, or did you go to Help>Report a problem? If you haven't contacted directly to report the problem, please do so.

    Thanks again!

    Quicken Alyssa

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This discussion has been closed.

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