Been getting CC-601 on Health Equity for a while

Hello @Scott,

Thanks for reaching out!

Upon reviewing your account, you’re receiving an internal error code FDP-101, which is part of a known issue that has already been escalated internally. While we don’t have an ETA for resolution at this time, our teams are actively working to address it.

In the meantime, please refer to this Community Alert for any and all available updates and information.

We apologize for any inconvenience in the meantime! Thank you.

@Scott Yes, even though you’re seeing a different external error code (CC-601 instead of CC-501), it’s tied to the same underlying issue referenced in the alert.

Internally, your connection is returning error FDP-101, which is what our system detects on the back end (that code isn’t visible on your side). This means your situation falls under the same escalation that’s already in progress.

The Community Alert linked above will continue to be updated as new information becomes available, so please keep an eye on that thread for the latest details.

Thank you for double-checking!

Hello @Scott,

Thanks for checking in!

The Community Alert has been updated since our last communication, and we’ve received confirmation that, unfortunately, HealthEquity has made the decision to no longer support connections with financial data aggregators.

Please refer to the most recent update in the Alert for full details, or you can reach out to HealthEquity directly for more information:

We sincerely apologize for the inconvenience this causes!