ONGOING 10/21/25 American Express - FDP-401 / CC-933

Quicken Anja
Quicken Anja Moderator mod
edited October 21 in Alerts, Online Banking & Known Product Issues

We are receiving reports that customers attempting to connect or reauthorize American Express accounts in Quicken Classic for Mac and Windows are encountering an FDP-401 / CC-933 error. Customers will be able to authorize the accounts on the bank's website; however, when you return to Quicken, the error will appear.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #11954295/CTP-14534)

-Quicken Anja
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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    UPDATE 10/14/25

    We do not have an ETA for a resolution for this issue at this time, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    Quicken Alyssa

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    ONGOING 10/21/25

    This issue remains ongoing, and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    Quicken Alyssa

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