Fidelity transaction sign errors

EvDob
EvDob Quicken Windows Subscription Member ✭✭✭
edited December 3 in Errors and Troubleshooting (Windows)
image.png

From

https://community.quicken.com/discussion/7964537/zzz-fidelity-updates

[Edited - Enabled Link]

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Comments

  • EvDob
    EvDob Quicken Windows Subscription Member ✭✭✭

    Please add to the EWC+ issues list.

  • BrittMayo
    BrittMayo Quicken Windows Subscription Member ✭✭✭
    edited October 19

    According to web site transactions, the rebalancing sold two funds and purchased two. For the sales, it sent "sold" transactions to Quicken; however, they DEDUCTED cash from the account rather than ADDING it. For the purchases, it sent "ExchangeIn" transactions that did not mention any purchases…just cash movement.

    So, bottom line (a) the cash flow is backwards (taking cash when you sell and adding in cash when you buy) and (b) the "buy" transactions are missing.

    Bottom line effect: fund shares are missing. The cash balance winds up correct because the two errors offset each other (in this case, two wrongs DO make a right).

    I manually deleted these transactions and replaced them with normal "bought" and "sold" transactions so that everything now matches the web balances.

    Sent in a problem report.

    W11,R64.30. This account was formerly NetBenefits.

  • EvDob
    EvDob Quicken Windows Subscription Member ✭✭✭
    edited October 21

    I also reported this in another category:

    https://community.quicken.com/discussion/7967218/fidelity-transaction-sign-errors

    [Edited - Enabled Link]

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @EvDob,

    Thank you for letting us know you're seeing this issue. Is this the first time this issue has happened? I can see that you sent logs (for a different issue), but with the amounts obscured in the screenshots you posted to this discussion, I'm not able to locate those transactions in the Sync log to confirm how the data was sent to Quicken (which can help confirm if the issue is the data being sent to us or what the program is doing with the data received).

    If you don't want to share that information in this discussion, then please navigate to Help>Report a Problem and include that information in the problem report.

    Report a Problem QWin.png

    Please post here to let me know when you've sent the problem report.

    Thank you!

    Quicken Kristina

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  • EvDob
    EvDob Quicken Windows Subscription Member ✭✭✭

    @Quicken Kristina here is the unredacted screenshot.

    Screenshot 2025-10-16 084852.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited October 21

    Hello @BrittMayo,

    Thank you for letting us know you're seeing this issue. The problem report you sent does not include sample transactions (date/payee/amount). Please provide at least 3, either here or via problem report (Help>Report a Problem), so that we can check to see how the data is being sent. If you send the information via problem report, please post to this discussion to let me know.

    Thank you!

    Quicken Kristina

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  • BrittMayo
    BrittMayo Quicken Windows Subscription Member ✭✭✭
    edited October 21

    @Quicken Kristina Thank you for your help. In case the documentation got separated from the problem report, I am including it below.

    First, the transactions as shown on the Fidelity site:

    image.png

    Next, the erroneous transactions received by Quicken:

    image.png

    Finally, the Quicken ledger manually corrected to match Fidelity showing the transactions that SHOULD have been sent:

    image.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited October 28

    Thank you for your replies @EvDob & @BrittMayo,

    When I check the logs, it looks like the data being sent to us is consistent with what both of you are seeing in your registers.

    I forwarded this issue to the proper channels for further investigation and resolution.

    If anyone else is also seeing this issue, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

    Report a Problem QWin.png

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.    

    (CTP-14951)

    Quicken Kristina

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  • EvDob
    EvDob Quicken Windows Subscription Member ✭✭✭

    @Quicken Kristina I sent in another problem report for this, and it includes Deposit transactions which should have been Bought transactions (two sides of the exchange completed in the account).

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for letting me know!

    I added the report to the ticket!

    Quicken Kristina

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This discussion has been closed.

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