Credit balance showing as amount owed in Quicken

System
System Member admin
edited November 22 in Paying Bills, Online Billers & Reminders (Windows)

This discussion was created from comments split from:

Online billers - ongoing issues

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  • ghclark
    ghclark Quicken Windows Subscription Member ✭✭

    Along the lines of the thread title, here's a new one: My current Xcel Energy bill has a credit balance of $63.32, but, in the Bills tab, it shows that I OWE $63.32. Good thing I was paying attention and did not believe what Quicken was telling me. I reported it through the app, the latest of several bug reports related to Bills and Income. As @Steve Horrocks said above, we are not getting what we are paying for. This product has become so frustrating.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @ghclark,

    Thank you for reaching out! To troubleshoot, I suggest you try to Review and Repair Online billers.  However, I do recommend that you save a backup of your data file first. After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.

    image.png

    Once that is done, see if the issue still continues to persist.

    Let us know how it goes! 

    Quicken Kristina

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  • ghclark
    ghclark Quicken Windows Subscription Member ✭✭

    Thank you for the reply, Kristina. I did that, but nothing changed. Below is the response, and the Xcel bill still shows as an amount due. I did an Update All bills as well.

    image.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    For further assistance, I recommend that you contact Quicken Support directly, since they have access to tools that we can't access on the Community and are able to escalate the issue as appropriate. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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