Download window blank after updating prices from Fidelity

EvDob
EvDob Quicken Windows Subscription Member ✭✭✭
edited 6:52AM in Download, Add/Update Accounts (Windows)
image.png

From

https://community.quicken.com/discussion/7964537/zzz-fidelity-updates

@Quicken Kristina I submitted a problem report for this. It may have nothing to do with the EWC+ transition for Fidelity, though.

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @EvDob,

    Thank you for letting me know you're seeing this issue. If you haven't already done so, I recommend restarting your computer and checking to see if that resolves the issue.

    If the issue persists, please provide additional information. Do you keep your Quicken file directly on your local hard drive? Is your Quicken file synced with any cloud services, such as OneDrive, iCloud, or Dropbox? Did the issue start immediately after a program/computer update or unexpected program/computer shutdown?

    I look forward to your response!

    Quicken Kristina

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  • EvDob
    EvDob Quicken Windows Subscription Member ✭✭✭

    @Quicken Kristina I believe I've seen this after restarting my computer. My Quicken file is on my local hard drive and isn't synced with any cloud services. I don't think I saw the issue before the Fidelity EWC+ transition.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Since this issue may be a file specific problem, I suggest that you try validating your data file.  Please save a backup file prior to performing these steps. 

    Validate: 

    1. File
    2. Validate and Repair File... Validate and repair.png
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Let me know how it goes!

    Quicken Kristina

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  • EvDob
    EvDob Quicken Windows Subscription Member ✭✭✭

    OK, Kristina, I'm validating the file and will wait for the issue to happen again.

  • EvDob
    EvDob Quicken Windows Subscription Member ✭✭✭
    edited October 25

    @Quicken Kristina it happened again today, and I filed a problem report. The downloads window showed a transaction after I closed & reopened Quicken. This time it was a Bought transaction at Schwab.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    If possible, please try restoring a backup from before the issue started, and test to see if that resolves the issue.

    Thank you!

    Quicken Kristina

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  • EvDob
    EvDob Quicken Windows Subscription Member ✭✭✭
    edited October 27

    @Quicken Kristina I'd rather not restore from a backup for as long as it takes to reproduce this somewhat random issue. Plus I'd never know for sure if the issue would have occurred.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Understandable. Just in case it is a program issue, rather than a file issue, I'd recommend manually reinstalling the update patch. For instructions on how to do that, please use this article:

    https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/#section-windows-2

    I hope this helps!

    Quicken Kristina

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  • EvDob
    EvDob Quicken Windows Subscription Member ✭✭✭

    OK, I've installed the patch and will let you know if I see the issue again.

  • EvDob
    EvDob Quicken Windows Subscription Member ✭✭✭

    @Quicken Kristina I see the issue again today after getting CC-501 at Fidelity & Schwab. Problem reported.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    Since reinstalling the most recent patch didn't correct the issue, the next step is to backup your Quicken file, then uninstall and reinstall Quicken. If this issue is being caused by a program problem, the uninstall/reinstall should correct it.

    Thank you!

    Quicken Kristina

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This discussion has been closed.

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