ONGOING 10/23/25 Incorrect Error in Fidelity, BofA, and Merrill Lynch - Doesn't Prompt Migration

Quicken Anja
Quicken Anja Moderator mod
edited October 23 in Alerts, Online Banking & Known Product Issues

Some customers who are on the discontinued Fidelity Investments - DC Bank ID, Bank of America, or Merrill Lynch bids are experiencing an issue reauthorizing their accounts.

These customers should be presented with a specific error that triggers a "Fix It" flow solution to move them over to their new bids. Due to the incorrect error (WIN: OL-295-A, Mac: 16503) being given, the customer is not prompted to migrate.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #11992337)

-Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    UPDATE 10/16/25

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    ONGOING 10/23/25

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Anja
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