Ongoing Errors with One Step Update and DCU

AF Grant
AF Grant Quicken Windows Subscription Member
edited November 24 in Download, Add/Update Accounts (Windows)

For many weeks, I've been getting the same error, CC-501, when trying to update existing DCU accounts within my Quicken Classic on Windows.

The error says NOT to contact DCU, and it is a Quicken issue. But it never gets resolved. I've tried resetting multiple times too.

Thanks for any clues
Andy

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @AF Grant,

    Thank you for sharing the details about the ongoing CC-501 errors with your DCU accounts.

    The CC-501 error generally occurs when Quicken is unable to retrieve recent transaction information because the bank is temporarily blocking the connection.

    Please take a moment to review this support article for more info.

    These issues often self-resolve, and it’s recommended to try updating again after about 24 hours. However, since you have been experiencing this for much longer, you will need to contact Quicken Support directly, as they will need to collect and review your logs in detail to help identify and resolve the issue.

    Thank you!

    -Quicken Anja
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