Unable to connect to PenFed

RLSJR
RLSJR Quicken Windows Subscription Member ✭✭
edited November 24 in Download, Add/Update Accounts (Windows)

My PenFed account had been connected for quite some time. Even went through their switchover and issues for months, but then was working fine again.

Now, it seems as if the last time the account updated was in late August. The online portion of the account was suddenly not set up.

Now, when I try to set it up all I get is "Sign in to Pentagon Federal Credit Union bank failed. Try again.", below that "Sorry, the sign in failed due to time out or a connection error. Select Sign in to Authenticate via your web browser." When I click Sign In again, I just get the same message - browser never pops up.

Screenshot 2025-10-23 150148.jpg
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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @RLSJR,

    Thank you for reaching out! That error message usually means that something is blocking communication between Pentagon Federal Credit Union and Quicken. Please make sure any browser extensions, such as ad blockers or pop up blockers are paused. If the issue persists, please try using an alternate browser as your default browser. Make sure that any VPN you use is off or paused while going through the authorization process.

    Please let me know how it goes!

    Quicken Kristina

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