FDLXX sales not downloading from Fidelity brokerage

hurwi
hurwi Quicken Mac Other Mac Beta Beta
edited November 25 in Download, Add/Update Accounts (Mac)

Whenever Fidelity sells my FDLXX to pay for a stock purchase, that transaction is not downloading to Quicken and I have to enter it manually. Here's the transaction listed in Fidelity:

image.png
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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @hurwi,

    Thank you for reaching out! To help troubleshoot this issue, please provide more information. Is FDLXX a money market fund used as cash by Fidelity? Is it tracked as cash in your Quicken, or as a security? Are you seeing transactions associated with this security, other than redemptions, downloading properly? What kind of account is this happening with (IRA, 401K, etc.)?

    I look forward to your reply!

    Quicken Kristina

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  • hurwi
    hurwi Quicken Mac Other Mac Beta Beta

    FDLXX is a money market fund. I don't believe it's used as cash but it is auto sold to cover stock purchases if there is no cash in the account. It's tracked as a security in my Quicken. Purchases and dividends download fine. It seems to be the auto-sell transactions that don't track.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the additional information,

    Have you manually input these missing transactions into your register in Quicken? Since you already sent logs for another issue, would you please provide sample transactions (date/payee/amount) for these missing auto-sell transactions, so I can verify if they're reflecting in the logs at all?

    Thank you!

    Quicken Kristina

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  • hurwi
    hurwi Quicken Mac Other Mac Beta Beta

    Yeah I added them manually. Here are some transactions:

    image.png
  • mrzookie
    mrzookie Member ✭✭✭✭

    @hurwi @Quicken Kristina

    I've written about this problem (and others have confirmed it) with another fund, FZDXX. It's also been reported with other Fidelity MM funds serving the same purpose. The "redemption" (auto-sell) transactions do not download into Quicken. A transaction WILL download if you issue a "sell" order from the fund. The problem, as you've identified, is the redemptions. Its a bug that needs to be fixed. The workaround is to manually enter a sell transaction in Quicken to keep everything in balance.

    I've reported this issue using HELP →REPORT A PROBLEM. You should do so as well. The more they hear about it, the greater the likelihood that it will be addressed.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the replies,

    The issue has been forwarded to the proper channels for further investigation and resolution. Thank you for already sending problem reports with log files attached; it will help our teams to investigate.

    Thank you!

    (CBT-884)

    Quicken Kristina

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