Repeated 2FA Authentication required for downloading from Tower Federal Credit Union

morebikethanman
morebikethanman Quicken Windows Subscription Member ✭✭✭
edited December 2 in Download, Add/Update Accounts (Windows)

Good Morning,

For the past week, every time I connect to Tower Federal Credit Union to download transactions, they require me to complete their SMS/phone call multi-factor authentication step. It seems as though Quicken's ability to bypass this step is broken. Is there another way to let Tower FCU know it does not need this step every time?

Thank you.

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @morebikethanman,

    Thank you for sharing your experience and posing this question.

    Multi-factor authentication requirements come directly from the financial institution. What you can do is log in to their website to check your account settings and preferences. You may be able to change the frequency or turn the MFA off completely.

    If you are unable to find it on their website, it might be worth giving them a call to see if they can help you change those settings.

    Hope this helps!

    Quicken Alyssa

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  • morebikethanman
    morebikethanman Quicken Windows Subscription Member ✭✭✭

    I believe this may be a problem with how the Quicken client is registering with the data provider. I checked on the Tower FCU site and verified that "Require Two-factor Authentication for each login" is disabled. I then checked the "Remembered Devices" to see if there was an entries that might be Quicken. I deleted the only one that I did not recognize, connected through Quicken, re-entered my 2FA credentials, and refreshed the web site. There is no Quicken entry.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @morebikethanman,

    Thank you for checking those settings and following up.

    I still think it is worth giving the financial institution a call, as they may be able to provide more information on their MFA requirements. If they are unable to assist, please contact Quicken Support directly for further assistance.

    Thank you!

    Quicken Alyssa

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  • morebikethanman
    morebikethanman Quicken Windows Subscription Member ✭✭✭

    Thank you for the suggestion. I contacted Tower and the specialist could not identify a change made in the last week that would account for this new behavior.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @morebikethanman,

    Thank you for contacting the bank and following up with those additional details.

    Please contact Quicken Support directly for further assistance. They have access to tools we don't have from the Community, and they can help process an escalation if needed.

    Thanks again!

    Quicken Alyssa

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