AMEX Connectivity Issues

Dom_K
Dom_K Quicken Mac Subscription Member
edited October 24 in Download, Add/Update Accounts (Mac)

Quicken Classic (Mac version) keeps losing connection with AMEX. It reports that it cannot connect to this account and then I have to reconnect. Sometimes reconnecting does not work. It's very frustrating. Quicken help made me do the usual logging in and out, disconnecting / reconnecting but the issue persists.

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  • Quicken Anja
    Quicken Anja Moderator mod
    edited October 24

    Hello @Dom_K,

    Thanks for sharing the details. After reviewing your account internally, it looks like you are encountering the FDP-401 error in Quicken for Mac. This error generally occurs when the bank’s website is temporarily unavailable for Quicken to download transactions—often due to high traffic or restrictions on automated access. Even if you can log in directly to the AMEX website, this can still prevent Quicken from connecting successfully.

    Please review this support article for more info.

    This is a known issue that has been escalated internally under CTP-14534, and a fix is currently in development. At this time, we don’t have an estimated resolution date, but the team is actively working on it.

    Please refer to this Community Alert for any and all available updates.

    We appreciate your patience while the fix is in progress.

    Thank you!

    -Quicken Anja
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  • pgaman
    pgaman Quicken Windows Subscription Member

    I am having the same issue connecting to AMEX to download transactions on my Windows desktop. Has this issue been resolved yet?

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @pgaman,

    Thanks for reaching out!

    This is the same known issue (CTP-14534) that’s affecting both Mac and Windows. The team is working on a fix, but there’s no ETA yet.

    Please refer to the Community Alert for updates and more info.

    Thanks for your patience!

    -Quicken Anja
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  • Todd D
    Todd D Quicken Mac Subscription Member ✭✭

    Same issue here too.

  • New User
    New User Member ✭✭✭

    SAME ISSUES

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Todd D & @New User,

    Thank you for adding to the thread. This remains a known issue that’s currently being worked on under internal ticket CTP-14534.

    At this time, there is no ETA for resolution; however, our teams are actively investigating. Once additional information becomes available, we’ll be sure to post updates in the Community Alert.

    We appreciate your continued patience while this issue is being addressed.

    -Quicken Anja
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  • dmkahn
    dmkahn Member ✭✭✭

    a really annoyed +1

  • Jess BNY
    Jess BNY Quicken Mac Subscription Member

    Is there any update on this? This keeps happening. I've had to disconnect and re-connect my Amex accounts multiple times. Last time, Quicken managed to not offer to match to existing accounts, so it made new duplicate accounts that I then had to delete and start the process over. This is wasting a lot of time!

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Jess BNY,

    Thanks for sharing the details. We understand how frustrating this has been, especially with the duplication issues. As mentioned previously, our teams are actively investigating and working on a fix, but there’s currently no ETA for resolution.

    Please continue to refer to the Community Alert for updates, as any and all available information will be posted there.

    Thank you!

    -Quicken Anja
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