Pending transactions in online center do not get check number when sent/updated

three_jeeps
three_jeeps Member ✭✭✭
edited October 29 in Registers & Transactions (Windows)

I have a 'check' transaction listed in the Online Center windows-Payments tab to be sent to my bank (PNC) via direct connect. The transaction has the usual '- - - - ' in the check number field. When I do the Update, the result is that NO check number is assigned (as it is supposed to be), and the check number field is still '- - - -'. During the update process, the update window displays the usual sequence: e.g. Waiting…. Complete. No check numbers are assigned.

I called the bank, and they said 'not their fault' talk to Quicken. Called Quicken a week ago…It is a known problem and they 'are working on it' and will contact me when it's resolved. Called today, 6 days later, still 'working on it.' For a problem of this magnitude, a week-plus delay is unacceptable. I asked about dropping back to the previous version, 'not an option/will not work.'

Anyone else experiencing this problem?

Does anyone know of a patch/workaround (besides sending out handwritten checks or paying at the recipient's website)?

In an attempt to resolve it, I cleaned my DB files, did a complete backup, de-installed, then reinstalled a fresh current version of Quicken, tried the update, and no joy.

I also deleted the pending transactions, cleaned the DB file, did a backup, imported into a new version of Quicken, entered 1 new transaction, updated and….still no joy.

Grrrrrr

[Edited-Readability]

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @three_jeeps,

    Thank you for sharing your experience with us, though I am sorry you do not yet have a resolution.

    I looked at your previous interactions, and I do see the issue has been escalated. Sometimes these things take time before we see resolution, and I apologize for the inconvenience that can cause. Currently, we do not have an ETA as to when it will be resolved. You can expect any further communication from the escalation team to happen via email.

    I hope they can get this resolved for you soon!

    Thank you.

    [CTP-14972]

    Quicken Alyssa

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  • three_jeeps
    three_jeeps Member ✭✭✭

    still no resolution? been 2 weeks

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @three_jeeps,

    Thank you for following up.

    Unfortunately no, there is no resolution for this issue yet.

    While I cannot provide an ETA, I can assure you that our teams are still working to resolve it. They will reach out to you via email with any updates/resolution, so keep an eye out for that.

    Hope this helps!

    Quicken Alyssa

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  • three_jeeps
    three_jeeps Member ✭✭✭

    in the mean time my bill paying is reduced to sending out checks and/or visiting the billers website to pay on line, which makes categorizing payments a lot more difficult. It was working fine 2 weeks prior to it breaking. Why can't I just roll back to a previous version of Quicken?

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @three_jeeps,

    Thank you for following up with this question and your concerns.

    If you would like to try rolling back to a previous version to see if that fixes the issue, you absolutely can.

    Here is a link to the Windows patches. Always a good idea to make sure you save a backup before troubleshooting anything. This way, you can get back to where you started if anything goes wrong.

    Let me know how it goes!

    Quicken Alyssa

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