Updated 10/28/25 Fidelity Migration

System
System Member admin
edited November 29 in Alerts, Online Banking & Known Product Issues

Please see the latest updates on the Fidelity migration below—

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  • Quicken Janean
    Quicken Janean Quicken Windows Subscription Moderator admin
    edited October 24

    Hello Quicken Community,

    We understand that several Fidelity-related issues have been affecting Quicken users over the past few months. To make it easier for everyone to stay informed, we’ve consolidated all known Fidelity issues into this single alert.

    Each issue below includes:

    • A brief description of the problem
    • The current status of our investigation or fix
    • Any user actions or workarounds available
    • A link to the original discussion for details and updates

    We’ll continue to update this post as new information becomes available. You can bookmark this thread to receive notifications when we post updates. 

     1. Fidelity Investments 401(k): “Unidentified Security” During Cutover
    Status: Gathering Information
    Reported: September 17, 2025

    (Ticket #11955039)

    What’s Happening:
    Some users are seeing “Unidentified Security” messages when downloading transactions from Fidelity 401(k)accounts. This began following Fidelity’s recent connection cutover.

    Current Understanding:
    The issue appears to occur when certain securities are not mapping correctly after the new connection structure went live.

    What You Can Do:

    • No user action is required at this time.
    • Your overall account balances should remain correct.

    Workaround:
    You may ignore the unidentified entries for now; balances and holdings will still be reflected correctly.

    📄 Original Discussion

    2. Fidelity NetBenefits: “Complete Investing” Not Currently Supported
    Status:  Fix in Testing
    Reported: September 18, 2025

    (Ticket #11957850)

    What’s Happening:
    The “Complete Investing” connection option for Fidelity NetBenefits accounts is temporarily unavailable. Users are limited to “Simple Investing” connections.

    Current Understanding:
    We’ve identified the cause and are testing a fix with Fidelity to restore full investment data access.

    What You Can Do:
    You may continue to use “Simple Investing” to download balances and positions while the fix is in progress.

    Workaround:
    You can switch your connection type manually:

    Account List → Edit Account Details → Online Services → Change Connection Type → Simple Investing

    📄 Original Discussion

    3. Fidelity Investments: $0 Balance Display Issue
    Status: ✅ Resolved as of September 10, 2025
    Reported: August 15, 2025

    (Ticket #11906035/CTP-14153)

    What’s Happening:
    Some users’ Fidelity accounts were displaying $0 balances after recent updates.

    Resolution:
    This issue has been fixed. All balances should now download correctly.

    What You Can Do:
    To ensure your data is current, please run an Update Now:

    Tools → One Step Update → or use Ctrl + A > Update Now

    📄 Original Discussion

     4. Fidelity “Cutover / Migration” Changes
    Status: Complete
    Reported: July 30, 2025

    (Ticket #11880286)

    What’s Happening:
    Fidelity completed a large-scale connection migration in late July. The new setup requires some users to reauthorize their Fidelity accounts to continue downloading data.

    What You Can Do:
    If you see prompts to reconnect your Fidelity accounts:

    Follow the in-product instructions and choose Fidelity Investments as your provider.

    Workaround:
    None needed — just ensure you reconnect when prompted.

    📄 Original Discussion

    5. Fidelity “Updates” Rollup (Post-Migration Adjustments)
    Status: Complete
    Reported: August 29, 2025

    What’s Happening:
    After the July migration, some users experienced security mismatches, cash balance shifts, and other synchronization issues.

    Resolution:
    These issues have been addressed through backend adjustments and product updates.

    What You Can Do:

    • Ensure your Quicken is on the latest release version.
    • If balances still appear off, try:

    Account List → Edit Account → Online Services → Reset Account

    📄 Original Discussion

     6. Fidelity Investments: Money Market Cash Holding Changes
    Status:  Fix in Development
    Reported: September 24, 2025

    (CTP-14526)

    What’s Happening:
    Fidelity has changed how Money Market funds are reported, which affects how Quicken categorizes these positions. Some users may see differences between “cash” and “security” holdings.

    Current Understanding:
    Balances remain accurate, but the reporting structure has changed on Fidelity’s side.

    • Quicken applied partial configuration fixes in R64.30.
    • A broader update to properly handle FDRXX is planned for a future release.
    • Our teams are continuing to gather feedback from affected customers to confirm fixes and ensure stability.

    What You Can Do:
    No action required at this time.

    Workaround:
    If you’d prefer to customize how this appears:

    Account List → Edit Account Details → Display Options → Customize cash display

    📄 Original Discussion

    We sincerely apologize for the inconvenience these Fidelity issues have caused and truly appreciate your patience as we continue working closely with Fidelity to resolve them. Your ongoing feedback, shared experiences, and testing have been incredibly valuable in helping us identify and improve these connection updates. Thank you for your continued support and for being part of the Quicken community.

    Quicken Janean

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    UPDATE 10/28/25

    Below is the latest update on what’s happening, what’s fixed, what’s still in progress, and what you can do in the meantime.

    Fixed or Being Released

    Good news! Several earlier issues have been resolved or are now rolling out to all customers.

    • Duplicate Transactions (Windows) – Some users saw up to two years of duplicate transactions after switching to EWC+.
      • Status: Fixed.
    • Missing Transactions – Previously affected 401(k), Brokerage, and IRA accounts.
      • Status: Fixed for most users. 401(k) transactions are downloading, though we’re continuing to monitor a minor mapping issue.
    • Bond Redemptions Showing as Cash – Bond sales were incorrectly downloading as cash deposits.
      • Status: Fixed.
    • $0 Account Balances (Windows) – Some Brokerage and IRA accounts temporarily showed zero balances.
      • Status: Fixed.
    • Cash Balance Doubled (Money Market Accounts) – Cash and Money Market securities both appeared, doubling balances.
      • Status: Fixed.
    • Incorrect CD Balances – CDs displayed correct totals but incorrect share/price details.
      • Status: Fixed.

    In Progress or Under Investigation

    We’re continuing to work with Fidelity and our connectivity partners on the following issues.

    Fidelity Investments

    • Incorrect Error in Fidelity, BofA, and Merrill Lynch – Doesn’t Prompt Migration (Ticket 11992337) – Some customers still see migration prompt errors or OL-297 messages.
      • Status: Monitoring. These reports are tapering off as Direct Connect is fully phased out.
    • No Transactions for Fidelity HSA Accounts (Ticket 1999090) – HSA accounts are not downloading transactions.
      • Status: Ongoing. The only current workaround is manual entry.
    • Fidelity Price History for US Treasuries Doesn’t Update (CTP-14502) – Price history for U.S. Treasuries isn’t updating automatically.
      • Status: Open. Our teams are investigating.
    • EWC+ Cash Balance Still Incorrect (CTP-14526) – Some customers continue to see incorrect cash balances.
      • Status: Ongoing investigation.
    • Duplicate Transactions (Windows & Mac) (CTP-14567) – Some users still see 60+ days of duplicates instead of the expected 7–30.
      • Status: Under review.
    • Core Money Market Fund Prompt Issues (CBT-820, 826, 827) – Some prompts don’t show which accounts they apply to, or show invalid funds like FZDXX.
      • Status: Under review. Fix in development.
    • Fidelity Downloaded Transactions Not Matching Manual Entries (Mac) (CBT-832) – Users report that downloaded transactions don’t match manually entered ones.
      • Status: Active investigation.
    • NetBenefits – Reinvest Dividends (CTP-14859) – Dividend reinvestment issues reported in both Windows and Mac.
      • Status: Under investigation.
    • Fidelity Cash Core Position FDRXX Not Represented Properly (CTP-14817) – Work in progress for R65 release.
      • Status: Fix pending release.
    • Delayed Updates (CBT-855) – Some users report delays of 1–2 days in Fidelity updates compared to previous Direct Connect timing.
      • Status: Normal delays of one day are expected; longer delays are being investigated.
    • NetBenefits – Non-Public Traded Funds Share Price Updates Not Downloading (CTP-14996)
      • Status: Open; multiple users affected.
    • NetBenefits Price History Rounding to 4 Decimal Places (CTP-14997)
      • Status: Under review.
    • Fidelity Transaction Sign Errors (CTP-14951) – Some dividends or sales are downloading with incorrect signs.
      • Status: Under review.
    • Money Market Fund Redemptions Missing (CBT-884) – Missing redemption transactions for multiple securities.
      • Status: Under investigation.
    • CDs Showing Two Decimals Instead of Three (CBT-889) – Rounding differences cause small discrepancies between Fidelity and Quicken.
      • Status: Being reviewed.
    • EWC+ Brokered CD Maturity Date Missing (CBT-891)
      • Status: Reported and under review.
    • Foreign Dividends Downloading as Deposits (CTP-14945) – Dividends for foreign stocks download as deposits instead of dividend transactions.
      • Status: Under investigation.
    • Fidelity NetBenefits Not Supporting Complete Investing (Ticket 11957850) – Still not available for NetBenefits.
      • Status: Open; no recent reports, but alert remains active.
    • Non-Public Fund Price Updates & Decimal Issues (CTP-14996, CTP-14997) – Price updates and rounding differences for some funds.
      • Status: Active investigation.

    Other Known Issues. These are less widespread but still being monitored.

    • Reauthorization Prompts After Migration – Often caused by duplicate or hidden accounts still connected under the old method.
      • Workaround:
        • Windows: Tools > Account List > Show hidden accounts and disconnect any old Fidelity connections.
        • Mac: Accounts > Hide and Show Accounts to review for duplicates.
    • Service Unavailable Message (CTP-14930) – If you see this error, please wait 2–4 hours and retry. If it continues, contact Fidelity.
    • Linked Cash Accounts Not Updating or Downloading – Reported by a few customers; support escalation may be required.
    • Quicken Crashes After Fidelity Reauthorization – Restart Quicken and follow crash troubleshooting steps; contact Support if it recurs.
    • Duplicate Securities (Mac) – Merge duplicate securities in your Security List to correct mismatches. We’re Continuing to Work Closely with Fidelity.

    We’re actively partnering with Fidelity and our aggregation teams to ensure all accounts download and display data accurately. We’ll continue to update this alert as fixes are released or verified. If you experience one of the issues above, please bookmark this discussion for updates and share your details in the related discussion so our teams can investigate further.

    Thank you again for your patience as we continue improving the Fidelity connection experience in Quicken.

    — The Quicken Care Team

    Quicken Alyssa

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