I reauthorized my Fidelity Account multiple times but not getting the transactions

It seems this thread was marked "Answered" shortly after I added my post indicating that the solution proposed for the OP did not address my similar issue.

The point being I didn't receive any further answer, even though I made the effort to explain my issue that remains unaddressed.

Mutual fund showing a zero balance:
This looks like a cash representation issue. Here’s what to check:

• Confirm the ticker symbol of the affected holding.
• Check whether Quicken is treating it as cash instead of as a security.
• If it is being counted as cash, you can reset its cash representation in one of these ways:
  1. Click the blue cash balance link in the account register.

Anja,

My issue with the Fidelity Charitable Gift Fund Account has nothing to do with cash representation. Fidelity Charitable Gift Funds are a different animal. They have no cash balance, only holdings in non-publicly traded mutual funds whose symbols aren't even known to account holders. Nor to the best of my knowledge were Charitable Gift Funds ever previously available for linking via Direct Connect. So I have previously handled all transactions in Quicken with manual entries.

But since the CGF was offered for connection under EWC+ I linked the account to Quicken. An unwitting mistake.

Here is what appears have happened:

A "phantom" "place-holder" entry was created that removed the share balance. However that entry is not correctly reflected on the Quicken account transaction screen, which still shows the correct share balance, though no dollar balance. Nor does it show up in any Placeholder sub-window. The only way I found this entry was by going to the Security Detail screen where it is shown. However I can find no way to delete that entry. It apparently can't be done on the Security Detail screen, and as I said it does not show up on the account's transaction screen.

This appears to be a bug in Quicken. Since the share balance is shown on the transaction screen and there is a current price manually entered for the security, the account dollar balance should reflect that. Yet it is showing a zero dollar balance. The logical deduction is that this is a result of the phantom entry, which "removed" shares, yet does not show up on the transaction screen, other than in the dollar balance.

Here you can see what I am reporting, the Security Detail screen shows the Removed entry, but the account screen does not. It does show the correct share balance, but no dollar value for the account balance!

At this point, it seems I have two recourses:

1. Revert to a backup pre- this latest attempt at Fidelity EWC+ linkage, then reenter all the subsequent transactions in all my other accounts.
2. Create a new account for the charitable gift fund with the correct balance, and substitute it for the old one in all of my reports.

Neither one is really satisfactory from my perspective.

So please pass along this issue for your team to evaluate.

Followup:

I found a much better option to get rid of the problem transaction.

I used the Transaction screen "gear" menu to "Move [the] Transaction" to a newly created account, which I then deleted. This has corrected the Charitable Gift Fund balance. More hours of my time spent on this software. Software which I pay for to save me time keeping track of my finances!

But at least it is corrected. And I have disabled EWC+ for the Charitable Gift Fund. Maybe at some point it might be useful, but since it transferred to no transactions to Quicken and instead messed up the account balance, I strongly suggest that it should be disabled overall, until it works in some useful fashion.

Anja,

Thanks for your response.

I have now used the "Report a problem" from the Quicken Help menu to describe the issue, upload logs and refer to our dialog in this discussion. I will now wait for support to request any additional information they require or offer any suggestions. I think a written approach provides a more efficient way to communicate details than to start over with a telephone conversation. I hope I am correct and that Support isn't too overwhelmed by these issues to get to mine!

Anja,

The account labeled "Fidelity Private Client Ca.." is, in fact, the linked checking account "Fidelity Private Client Cash Management" of the problem brokerage account labeled "Fidelity Private Client". There is no way to deactivate it separately that I can see. We've already deactivated and reactivated the brokerage account several times with no success.

Thanks for continuing to look into this though. It could well be that the linked checking account in Quicken is playing a role in the issue here. It's also may be worth noting that the Financial institution is still labeled "zzz-Fidelity Investments - DC", though that may be as expected since the account has never successfully transitioned to EWC+ in Quicken.

If you have any other ideas please let me know before I resort to contacting Support directly. Maybe the linked checking/cash management account can be relabeled to be the same as the investment account? But it seems to me they are supposed to have different names?

1. Go to Tools > Account List > Edit on the affected brokerage account (Fidelity Private Client).
2. On the General tab, set “Show cash in checking account” (linked cash account) to No.
3. Attempt to reauthorize the account in Quicken and see if it will now allow you to link it to the correct account. If it successfully reconnects, you can re-enable the linked cash account option.

Anja,

Thank you. I believe this actually worked! But not without a large amount of time consuming effort.

This brokerage account is over two decades old, with several thousands of transactions.

So all phases of this fix took a lot of time. Just de-linking the cash account took over an hour. (And I do not have a slow Windows workstation. It has a fast 8 core processor, 32GB of fast memory, and plenty of fast SSD storage.)

Then, the re-enabling of the checking account link after the successful EWC+ connection pretty much overwhelmed Quicken.

This went on for hours, with Quicken often pausing operations, then resuming.

Eventually the Quicken window froze with display errors, so it was impossible to tell if it was still operating at all except by checking the Windows Resource Monitor to see if it was still accessing disk storage. To be sure I left it run all night, then finally had to use the Task Manager to terminate it.

Next I had to reconcile why the checking balance was off by about 20%. This turned out to be downloading of duplicate transactions, which I think went back to the first time I tried to connect with EWC+ back in August before reverting to a backup, because at that time everything was so fouled up . More time spent to do this and be certain.

Anyway for the time being, all seems to be working as it should. But, again, not without hours of my own time required to get it there. So I would strongly suggest that before recommending this process to other longtime Quicken users, who have a lot of accumulated transaction data, Quicken support first warn them, that there is a strong possibly it will not be easy or without further aggravation.

I certainly hope that Quicken management is considering some type of compensation for Fidelity customers, for all the time we've had to spend and frustration we've incurred. For example, providing several years of free subscription might indicate how serious ownership is about it's commitment to customers.

Anja,

Thank you for carefully noting my feedback and concerns. It is at least gratifying that Quicken has capable diligent people to address issues via discussion forum. This also provides a helpful resource for clients to check whether the issues they encounter are commonplace, and what solutions might be available, without always have to enter a customer service phone (or messaging) tree, which I think often is more time consuming for both the client and customer service. Not that those options can't also be valuable.

@Quicken Anja

"

1. Go to Tools > Account List > Edit on the affected brokerage account (Fidelity Private Client).
2. On the General tab, set “Show cash in checking account” (linked cash account) to No.
3. Attempt to reauthorize the account in Quicken and see if it will now allow you to link it to the correct account. If it successfully reconnects, you can re-enable the linked cash account option."

Further unfortunate followup on this process.

In addition to the significant time consuming issues I noted in my October 29 post, it also created a major problem with reconciliation of the checking account.

Hundreds of transactions that had previously been reconciled lost their R designations in the Quicken checking account. Transactions (dividend distributions, etc.) that still were cleared in the linked Quicken brokerage account and still designated "c" there, were no longer "R" or "c" in the checking portion, even though they were all "R" through September, before I embarked on this process.

With the huge volume of "un-reconciled" transactions I could see no way to reconcile the account "properly". I thought that perhaps I could force a reconciliation (already knowing that the October month ending balance was in agreement with the Fidelity statement) by tweaking the reconciliation prior balance, but for some reason Quicken overrode whatever number I entered with a negative balance over $100K. The account never had a actual negative balance, let alone a negative balance when it had been previously reconciled. When I began the reconciliation Quicken indicated that there was no prior reconciliation date, yet it forced a prior balance that I could not change.

It was simply impossible for me to enter any other prior balance. Accepting the negative prior balance that Quicken forced on me, and marking all transactions resulted in difference of $ millions. (This account's balance has never been above the lower-mid $100K range.) Marking only the actual transactions since my prior September reconciled balance left me with a difference of approximately negative $300,000.

The workaround I was forced to employ was to enter two offsetting $300K+ adjustment transactions, equal to the un-reconciled amount, at the end of September, one positive and the other negative, marking one "c" and leaving the other unmarked. This allowed Quicken to complete the reconciliation without a difference. Though of course the hundreds of earlier transaction still remain un-marked. At least I should still be able to reconcile monthly going forward. But I would forever-after need to ignore all the those previously reconciled transactions that are now left unmarked in Quicken.

Of course, this is yet more of my time spent only partially undoing the damage Quicken has done.

I suppose I could still go back and use the reconciliation tool to mark all the real transactions, then change the offsetting transactions to the $million+ value it would then take to force the reconciliation, leaving only the one offset un-cleared. That might be the best case. 🙄