Fidelity HSA - just another part of the Fidelity problems - Quicken Announcement

Carefree
Carefree Quicken Mac Subscription Member ✭✭✭
edited October 26 in Errors and Troubleshooting (Mac)

Why was Fidelity so bad with the cutover? Did they do Zero planning? My rep has consistently blamed Quicken only when it's their data mapping that has been the majority of the issue. And if they aren't blaming them, they have suggested workarounds that we all know don't work or aren't what we want.

I don't think they offer any more magic than the other brokers with brick and mortar, like Schwab.

Schwab does offer an HSA brokerage account. You have to link it through Lively for the Health Savings side. They charge $24 a year, but Schwab charges nothing.

I don't have issues with the problems; I have issues with how Fidelity has handled them.

https://community.quicken.com/discussion/7967098/10-13-25-no-transactions-for-fidelity-hsa-accounts

[Edited-Readability]

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Carefree,

    Thank you for sharing your experience, though I am sorry for your continued frustrations with Fidelity.

    As you know, no transactions for Fidelity HSA accounts, is a known issue, as you have linked in your post. I apologize for the inconvenience this has caused.

    Thank you!

    Quicken Alyssa

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  • Carefree
    Carefree Quicken Mac Subscription Member ✭✭✭

    The long list posted of Fidelity issues doesn't give me faith in their concern for the issues. I really don't understand how unprepared they were for this.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Carefree,

    Thank you for following up. We do understand the impact of the issues that have occurred thus far with the Fidelity migration.

    I apologize that this has not been a smooth process, and I can assure you that both Quicken and Fidelity work hard to resolve issues as they arise.

    Thank you for the feedback.

    Quicken Alyssa

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  • jancarpenter
    jancarpenter Quicken Windows Subscription Member ✭✭

    I too have had problems recently downloading transactions from a Fidelity HSA. Please fix this!

  • Carefree
    Carefree Quicken Mac Subscription Member ✭✭✭

    Fidelity doesn't seem to care about the HSA accounts; they have known this for many months.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for adding to this discussion.

    Just wanted to clarify, we do have an Announcement up acknowledging this issue, as the OP linked in their post. However, Fidelity has not given any indication that they plan to change this.

    Make sure to bookmark the announcement to be updated if the situation changes. But, as of now, no dates or plans have been shared with us.

    In the meantime, we recommend that you manually update cash balances for your Fidelity HSA accounts in Quicken.

    Thank you.

    Quicken Alyssa

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  • cscarbr1
    cscarbr1 Quicken Windows Subscription Member ✭✭
    edited November 17

    After futzing with the Fidelity HSA issue for over a week, I finally contacted Quicken who let me know this is a known issue. It is interesting that some are blaming Fidelity, whereas it is very difficult to understand when the Fidelity HSA account specifically states a transaction as DEBIT but Quicken posts it as CvrShrt. This is not a stock trade, it is a simple CASH account. I have a Cash Management Account with Fidelity that comes across clean, DEBIT or CREDIT. I believe the issue is on Quicken's translation. [Removed - Speculation]

  • Carefree
    Carefree Quicken Mac Subscription Member ✭✭✭
    https://community.quicken.com/discussion/comment/20522870#Comment_20522870

    Fidelity is being blamed because they didn't prepare for it. Given all the various issues and my own interactions with them, it is clear they did little testing, little prep and now they have a big mess with lots of us.

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