Manual bill changed to Deposit

Greg Brown
Greg Brown Quicken Windows Subscription Member ✭✭✭✭
edited December 2 in Paying Bills, Online Billers & Reminders (Windows)

Here is an annoying issue. Whenever one of my credit card accounts has a positive balance due to refunds, etc. The Manual "payment" changes automatically to a Manual "deposit in Manual Bill and Income reminders. It does NOT however revert back to a payment when the balance is negative…

Quicken Classic - R65.17, Windows 11 PRO current on updates

My data file is NOT being synced nor backed up.

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Greg Brown,

    Thank you for sharing your experience with us.

    I have some follow-up questions for you.

    • How long has this issue been occurring?
    • Does this happen with more than one credit card or bill reminder?
    • Where is your data file located?
    • Is your file being synced/backed up by any third-party services like OneDrive, Carbonite, or Dropbox?

    Additionally, screenshots of what you are seeing could be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    Quicken Alyssa

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  • Greg Brown
    Greg Brown Quicken Windows Subscription Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20518353#Comment_20518353

    It's been going on for several months, at least. It's not very often you have a positive account balance on a credit card, bit has happened to me probably 4 to 5 times this year.

    It happens on any credit card manual bill reminder

    My data file is NOT synchronized automatically.

    I decided to report this after the fact so i have no screenshots for this, but will provide in the future. But that may be awhile…

    Quicken Classic - R65.17, Windows 11 PRO current on updates

    My data file is NOT being synced nor backed up.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Greg Brown,

    Thank you for following up with those additional details.

    I think it will be difficult to determine what could be causing this issue with the issue present. Please reach back out here, in the Community, or contact Quicken Support directly, if/when this issue reoccurs.

    Thank you!

    Quicken Alyssa

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