Fidelity Incorrect Balances

System
System Member admin
edited December 2 in Registers & Transactions (Mac)

This discussion was created from comments split from:

Cannot get cash balance to reconcile/show accurately (Fidelity).

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Comments

  • AllenC
    AllenC Quicken Mac Subscription Member

    I have what sounds like could be the same problem. Quicken is treating my Fidelity Brokerage cash balance as a mutual fund in the list of holdings instead of the cash balance at the bottom of the portfolio list. The cash balance at the bottom of the portfolio list is a bogus number that never seems to change when downloading updates from Fidelity. I have an identical account structure for another family member here in the same Quicken database and the cash balance matches fine with the Brokerage website and does not list the cash mutual fund. Why is this? What can I do to get rid of the cash mutual fund and have the cash balance show up at the bottom of the portfolio list like it used to?

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited November 2

    Hello @AllenC,

    Thank you for adding to this thread.

    Can you answer these questions to help me determine the next best steps?

    • How long has this issue been happening?
    • Does this only happen with one account?
    • Do you have other brokerage accounts?
    • Where is your data file located?
    • Is your file being synced/backed up by any third-party services like Dropbox, Carbonite, or OneDrive?

    Additionally, screenshots of what you are seeing may be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    Quicken Alyssa

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  • RandyT65
    RandyT65 Quicken Mac Subscription Member

    I'm having similar issues where my Fidelity 401k is not showing the correct balance. This started when I switched to the new connection method. I know there have been many posts on this so when is Quicken going to get this resolved?? And DON'T blame it on Fidelity. We all pay a subscription fee to Quicken and that should include making sure these things are working correctly BEFORE rolling them out to the users!

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @RandyT65,

    Thank you for adding to this discussion, though I am sorry to hear you are having issues with your 401k balance.

    Can you answer these questions to help me determine the next best steps?

    • How long has this issue been happening?
    • Does this only happen with one account?
    • Do you have other brokerage accounts?
    • Are you able to determine what is causing this balance discrepancy? Like missing/duplicate transactions, or other causes.
    • Where is your data file located?
    • Is your file being synced/backed up by any third-party services like Dropbox, Carbonite, or iCloud?

    Additionally, screenshots of what you are seeing may be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

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