zzz-fidelity account appeared after migration [Edited]

aboxbaum
aboxbaum Quicken Windows Subscription Member ✭✭
edited October 31 in Download, Add/Update Accounts (Windows)

During the Fidelity transition, Quicken made zzz-fidelity accounts. Now that the transition is over, Quicken keeps asking me to reauthorize that zzz-fidelity. It is not a real account, but shows up in the online center. How can I remove it from online center?

[Edited - Readability]

Tagged:

Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @aboxbaum,

    Thank you for reaching out! To help troubleshoot this issue, please provide more information. What did you mean when you said the account is not a real account? Are you able to see that account in your account list (Tools>Account List)? Is zzz-fidelity the name of the account, or the name of the financial institution Quicken thinks it's connected to?

    I look forward to your reply!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Martin Brook
    Martin Brook Member ✭✭

    I have the same problem.

    Quicken keeps asking me to reauthorize two accounts that begin with zzz-Fidelity. I am not able to see these accounts in my account list. The accounts that I do have at Fidelity are correctly shown in my account list.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Martin Brook,

    Thank you for letting us know you're also seeing this issue. To check if the accounts are in your Quicken, but hidden, please navigate to Tools>Manage Hidden Accounts….

    Screenshot 2025-11-08 at 3.00.43 PM.png

    If you can find the accounts listed there, make sure to uncheck the box making them hidden.

    Screenshot 2025-11-08 at 3.03.33 PM.png

    Once the accounts are no longer hidden, you should be able to backup your Quicken file, deactivate them, and if they need to be reauthorized, navigate to Tools>Add Account and follow the prompts to reconnect them.

    I hope this helps!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

Categories