When I try to install Quicken

Sue MC
Sue MC Quicken Windows Subscription Member ✭✭
edited November 30 in Installing and Updating (Windows)

it asks me for my username and password, When I enter the combo, the system tells me that the username/password combo is incorrect. I entered the same one that I used to get to these forums.

Is this correct? Also, when I tried to change the p/w, quicken is supposed to send me a code via email, but it doesn't, I looked in spam, but it wasn't there.

I can't install quicken until I get that problem resolved.

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Your forum ID & pwd do not NECESSARILY have anything to do with your Q product ID & pwd.

    Mine aren't the same.

    You probably need to contact Q Support, via the link at the top of this page, for assistance.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • splasher
    splasher Quicken Windows Subscription SuperUser ✭✭✭✭✭

    If you bought from Quicken, Inc, you have to use that username/password.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

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