R64.35 Can't save any transactions

Cmdr Moses
Cmdr Moses Quicken Windows Subscription Member
edited 6:52AM in Errors and Troubleshooting (Windows)

Im using Classic Deluxe (subscription). After installing the update R64.35, I can no longer save a transaction in any banking or credit accounts. When I click save or press enter, the previous field is highlighted. The new blank entry does not appear at the end of the register.

quicken save fail.jpg

I have tried validating/repairing the file a few times. I close the log file and then file, exit the application, shutdown the PC and reboot.

There is no change in the save transaction fault.

I also tried entering a transaction on the mobile app, which is successful, but upon sync, the test transaction does not sync to the PC.

I am running Windows 11, up to date as of 10/31/25

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Cmdr Moses,

    Thank you for providing all of these details. To help us narrow down the cause, could you clarify a few things?

    1. Where is your Quicken data file stored—on your local hard drive (C: Drive) or a cloud/external location such as OneDrive, DropBox, or a USB drive?
    2. Have you already tried any troubleshooting steps beyond what you mentioned, and if so, what were they?
    3. When did this issue first start happening?
    4. Were there any significant changes to your system or software around that time (e.g., Windows updates, new programs installed, or other software changes)?

    This information will help us determine potential causes and next steps.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Cmdr Moses
    Cmdr Moses Quicken Windows Subscription Member
    1. my data is local, internal at C:\Users\harve\Documents\Quicken
    2. I have completed steps as mentioned above. Do you have other troubleshooting steps?
    3. The issue first occurred after installing R64.35
    4. No other changes to hardware or software on the host platform.
  • Quicken Anja
    Quicken Anja Moderator mod

    @Cmdr Moses Thank you for the additional details. Since this issue began immediately after updating to R64.35 and you’re using a local data file, have you tried to restore a backup from before the update and seeing if the issue persists are restoring?

    If the issue persists in the restored file, you can go ahead and return back to your original data file.

    Please let us know the outcome after trying this step so we can guide you further.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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