Crashing Upon Launch

fnatale1
fnatale1 Quicken Windows Subscription Member ✭✭✭
edited December 3 in Errors and Troubleshooting (Windows)

I began having this problem on 10/21. It might have been following a Windows update, but I'm not 100% sure. Upon attempting to launch Quicken, I heard the normal opening tones and the app began its loading. Menu screen briefly appears but then immediately crashes. The bug error report then comes up asking me to report the error with my email address and any notes.

I called Support yesterday. Got me back up and running by reloading the app and launching a previously saved file. This seemed to work fine. I was able to perform a one step update and got all of my data up to date.

Later today, I re-established links with Fidelity and Merrill Lynch. The App reported that I needed to do this due to a change in how these companies connected with Quicken. Again, all seemed to be working fine. Performed several one step updates without issue.

Then, later this afternoon, I clicked into the app to hit the home screen, and another crash occurred. I'm back to the drawing board. Every time I attempt to launch the app, it crashes immediately. I'm told by Support that this situation has been reported by other users. I'm still on the phone with Support now.

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  • fnatale1
    fnatale1 Quicken Windows Subscription Member ✭✭✭

    Update: I was able to activate a previously saved data file from about a month ago. After a couple of hours of downloading and classifying transactions, I'm almost back to normal. My concern is that I still need to reconnect Merrill Lynch and Fidelity accounts to allow downloading due to some changes the banks have made. I read a comment from another user that it was the Fidelity reconnection that caused his crashing problems. Not sure if there is a bug in this new process. Please advise.

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    Troubleshooting Step 1 would be to run Validate/Super Validate on the data file as soon as you get it running without issue. Once error free, I'd be real tempted to copy the existing data to a new data file. I think there's something corrupt with your existing data file.

  • fnatale1
    fnatale1 Quicken Windows Subscription Member ✭✭✭

    Ran the Validation several times now that I'm back up and running. I've been very cautious about reconnecting Fidelity and Merrill. Have not done so yet, as I've got concerns. New data file might be way to go. Couple of questions:

    1. How do you Super Validate? Did not see that as an option.
    2. How large should a data file be? I'm thinking that mine may be just too big, and this is part of my problem.
  • fnatale1
    fnatale1 Quicken Windows Subscription Member ✭✭✭

    Issue resolved! I think my data file was corrupt. Needed to restore from earlier version and rebuild quite a bit of missing transactions. Quicken also supplied a patch based upon shared info with Support. So far, I'm running well again. Just need to get this PNC Direct Connect working to download my transactions again.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @fnatale1,

    I'm glad to hear the issue is resolved, and thank you for sharing the solution you found! Hopefully, it will help others encountering similar problems. I hope you don't encounter issues with crashing again, but should the issue return, you may find this article helpful for troubleshooting/resolving the issue: https://www.quicken.com/support/unable-open-quicken-after-updating-latest-release/

    Thank you!

    Quicken Kristina

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