Bank of America logs me off

kathy234311
kathy234311 Member ✭✭✭
in Errors and Troubleshooting (Windows)

I'm having trouble with Bank of America's site, and they say it's probably a Quicken problem. (Permit me to doubt, but it's possible.)

Here's what's happening:

  • I can log into the BofA website successfully, and I receive the standard message asking me to confirm Quicken's access. I do, and it says I must run a Quicken update with 10 minutes. Usually I can ignore that because I'm out of the site sooner than 10 minutes, but today I even tried doing that.
  • Once I approve Quicken access, whether I've run the Quicken update or not, I'm immediately signed out of the BofA site. I contacted them, and they said because I can log in with their mobile app, the problem isn't theirs, but probably Quicken's.
  • I reset the BofA account in Quicken (which required me to give Quicken access to BofA all over again), but the problem still happens.

I tried two different browsers—Edge and Chrome, with the same results.

Any idea what might be causing this, and if it is a BofA/Quicken connection issue as they suggest? I have no problem running updates in Quicken—just looking at my account at the BofA site without it logging me out.

Comments

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭

    It sounds like you are trying to allow Direct Connect, which BofA has dropped in favor of Express Web Connect +.

    See this announcement:

    https://community.quicken.com/discussion/7965587/updated-10-07-25-bank-of-america-merrill-lynch-cut-over-migration

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  • kathy234311
    kathy234311 Member ✭✭✭

    Nope, I'm on Express Web Connect+ with BofA and have been ever since it was recommended.

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭

    The reason you ask is because Express Web Connect + has to be authorized through Quicken not by just logging into the website. You can probably disable on the financial website, but not enable it.

    And the actual downloading of transactions is through One Step Update, not by logging into the website.

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  • plesche
    plesche Quicken Windows Subscription Member

    So…

    I just got off the phone with BofA and gave me the same suggestion as I was having the same logon issue at BofA.com. They suggested I click "remind me later" when asking to reauthorize quicken access - alas - it worked! So now I can login and move around the BofA site, but apparently an issue does exist with Quicken. Let's hope for a resolution soon. Michael

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