CIBC US - CC-511

Hello @rpsavino@,

Thanks for reaching out!

A CC-511 error means Quicken is temporarily unable to connect to your bank to download transactions.

Please review this support article for more info on this error.

As advised in the article—please wait about 24 hours, then try updating the account again. If the issue continues after that time, we recommend contacting Quicken Support directly so they can review your logs and escalate if needed.

Thank you!

@cogcan Thanks for chiming in!

Please refer to the support article linked in my earlier response. We recommend allowing about 24 hours to pass, and try updating again. If it still doesn’t work, please contact Quicken Support directly for further assistance and escalation if needed.

Thank you!

Hello All,

Thank you for taking the time to report this issue.

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.
(CBT-911/CTP-15114)

Hello @ObieWonA,

Thank you for sharing your concerns! This issue is actively being investigated, which is why we opened a CBT ticket (CBT-911) to track it. Submitting log files and screenshots via Help > Report a Problem is the most important step for the investigation, as these allow the Quicken team to see exactly what’s happening on affected accounts and work toward a resolution.

We understand this can be frustrating, and your participation by sending logs helps move the investigation forward more efficiently.

Thank you for your patience while the team continues working on this.

Hello @Tonycc,

Thanks for chiming in!

This issue is still being actively worked on under our internal ticket CBT-911/CTP-15114, but we don’t have an ETA to share.

In the meantime, please go to Help > Report a problem in Quicken and submit a problem report with log files (and a sanitized file, if you’re comfortable). This helps us add your specific details to the existing ticket and supports the investigation.

We appreciate your patience while the teams continue working toward a resolution!

Hello @Tom V.,

Thanks for chiming in! I’ve gone ahead and split and merged your comment into this Windows thread since it’s the same issue, and your original response was in a Mac thread.

This CIBC US connection issue is actively being escalated under our internal ticket (CBT‑911/CTP‑15114). To help with the investigation, please submit your log files via Help > Report a Problem in Quicken. If you’re comfortable, including a sanitized file would be very helpful as well. Once you’ve submitted them, please let us know so we can ensure your details are included in the ticket.

We appreciate your patience while the team continues working on a resolution!

Hello @Charles271,

Thanks for chiming in and letting us know you submitted a problem report! We will go ahead and get your details and files added to the ticket.

Thank you!

Hello @patster67,

I understand the frustration—we know how important reliable connectivity is.

At this time, we do not have an ETA to share. Quicken’s product and development teams do not provide estimated timelines for fixes until the solution has been confirmed and is ready for release. However, this issue is actively being worked on under our internal ticket (CBT-911/CTP-15114).

If you haven’t already, please go to Help > Report a problem in Quicken and submit a problem report with log files (a sanitized file is helpful if you’re comfortable including it). These submissions directly support the investigation.

We appreciate your patience while the team continues working toward a resolution.

Hello @efridell,

Thanks for chiming in and submitting a problem report. We will get your details and files added to the ticket.

Thank you!

Hello again,

We now have an open Community Alert for all of you to follow. While we don't have an ETA on resolution, any and all available updates and information will be posted within the Alert.

Thank you!

@samsquared Thanks for the update—glad to hear it’s working for you now!

For everyone else following this thread, can you please check on your end and let us know whether or not the connection to CIBC US is working for you as well?

Thank you!

Thanks for the update, @samsquared!

A CC-503 can definitely appear if an old or incorrect password is saved, so your assumption there makes sense. However, since the original CC-511 issue is still under an active Alert, it’s possible you’re seeing things shift as that underlying problem is being worked on.

When a service issue is in the process of stabilizing, some users may experience symptom changes—like different error codes appearing or updating behavior fluctuating—even though the root issue hasn’t been fully resolved yet. What you’re seeing could be part of that transition, so things may not behave consistently until the original issue is fully cleared.

Thank you for the follow-up!

@efridell Thanks for the update! Glad to hear it is working now.