Unable to update billers: Quicken could not retrieve the list of billers.

Jay Gourley
Jay Gourley Member ✭✭✭
edited November 9 in Errors and Troubleshooting (Windows)

Does anyone know of the "Please try again later" advice working for anyone. There are dozens of threads on this error. All that I found were closed without any resolution. In my experience the "Please try again later" recommendation that comes up after the error, "Quicken could not retrieve the list of billers" is just an invitation to waste more time. Has Quicken offered any explanation for why repeated attempts rarely or never work? It's not a small issue because the software does not allow you to save input. In other words, you have to type in all your identification information and account number, email, etc. every time you attempt to add the biller.

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Jay Gourley,

    Thank you for sharing your experience.

    I have some follow-up questions for you.

    • Is this happening with one biller or multiple?
    • Which billers specifically are you seeing this happen with?
    • How long has this issue been happening?
    • Where is your data file located?
    • Is your file being synced/backed up by any third-party services like OneDrive, Carbonite, or Dropbox?

    Additionally, screenshots of what you are seeing could be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    Quicken Alyssa

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