I still cannot download transactions from Fidelity into Quicken.

richr15
richr15 Member ✭✭
in Download, Add/Update Accounts (Windows)

I still cannot download transactions from Fidelity into Quicken. Just to clarify:

  • yes, I have disconnected all Fidelity accounts for online services
  • yes, I have revoked 3rd-party access to Quicken via Fidelity.com
  • yes, all my other accounts (banks, brokerage companies, etc.) all work and are downloading transactions
  • no, I am not running any VPN, cloud services, etc.
  • Yes, I'm running Windows and it is updated to the most current version and updates
  • I connect to Fidelity via Quicken and log-in. I checkmark all the accounts to download to Quicken. Once the connection to Quicken proceeds, I get an error message, "Sorry, the sign in failed due to time out or a connection error…"

I have done this multiple times on different days and get the same error message. My process time is 30 seconds at most.

There is an obvious error between Fidelity & Quicken and the issue(s) are being blamed on the user(s). If all other financial institutions work and Fidelity does not - it's either Quicken or Fidelity. Too many users are having the same issue

Windows 11 - updated a/o 10/25/25

Comments

  • richr15
    richr15 Member ✭✭

    • * FIXED *

      I found my issue and fixed.
    • My default browser is Brave. I changed the default browser to Google Chrome and was able to connect my Fidelity accounts to Quicken.

      I had disabled all blocking features on Brave (or so I thought) and continued to get timeout issues with Quicken/Fidelity. Once I changed my default browser to Chrome, I logged in and immediately was connected.
    • Once connected:
    • - make sure to double check your accounts are linked correctly to the account labeled in Quicken
    • - if you have not been able to download from Fidelity for a while (mine was over a month), it will take some time to download into Quicken

      This worked for me.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @richr15,

    Thank you for updating your post and sharing your solution—that’s helpful!

    We’ve seen cases where certain privacy or security settings in browsers (like Brave, Firefox, or even Safari) can interfere with the authorization flow for financial institutions, so switching your default browser to Chrome or Edge often resolves the issue, just as you experienced.

    Your detailed notes on re-linking and allowing time for the first download to complete are also great tips for other users running into similar problems.

    We appreciate you taking the time to circle back and share what worked for you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • vlee194546
    vlee194546 Quicken Windows Subscription Member

    I don't have to repeat my frustration with the quicken/Fidelity reauthorization issues, there are plenty online already. I only have these questions and request to Quicken :

    1. Can Quicken please at least give us a target date of resolving the issue and/or explain what is happening?
    2. Will this lasting problem effect the soon to come tax season?
    3. Quicken is now subscription based, shouldn't some credit be given when only partial service is provided?

    Quiccken User since I was young…….

  • Steven Sanders
    Steven Sanders Member ✭✭

    My transaction downloads from Fidelity stopped working this week. None of these suggestions have worked for me. Fidelity claims Quicken needs to make a fix. Can you please give me an update when a fix will be in place?

  • markberlind
    markberlind Member ✭✭✭

    My downloads from some (but not all) of my Fidelity accounts have stopped working and resetting/deactivating was not effective

  • lbpsu
    lbpsu Quicken Windows Subscription Member

    My transactions also do not download after migrating to EWC+ in July. In Quicken, it is says 5 accounts updated, 0 new transactions. I've deactivated/reactivated accounts per some other trouble shooting suggestions but still no results. What do I need to do to get back to normal download functions?

  • stade
    stade Quicken Windows Subscription Member ✭✭

    I am having the same issues. Some account work others don't in the Fidelity download process with Quicken. I also have deactivated and reactivated all my Fidelity accounts. Based on all these recent posts, one of these updates Quicken is sending out screwed things up. Please fix this Quicken!!!!!!

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