Cash balances in Raymond James accounts are not updating after OSU

Chuck56 · November 6

I have noticed over the last several days that the cash balances for my Raymond James accounts have not been updating. When I click on the cash balance (lower right below register) for an account, a box appears and indicates that "The cash balance downloaded from Raymond James as of 11/3/25…. Not Provided". Does anyone have any thoughts on what the issue is and what I can do to rectify it? In the meantime, I'm keeping the cash balances updated manually.

Quicken Kristina · November 7

Hello @Chuck56,

Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information. Is everything else in the accounts updating as expected (for example, if you use Complete investment tracking, are transactions downloading)? Are you seeing any error messages/codes? If you haven't already done so, please try refreshing your login with Quicken by navigating to Help>Refresh Sign in….

That can help correct the issue if it's being caused by your session getting out of sync with Quicken's servers.

I look forward to your reply!

Chuck56 · November 8

Hi Quicken Kristina. Thanks for responding. Yes, I use complete investment tracking, and the investment transactions are downloading. There are no error messages. The screenshot above is what I'm getting. Also, I just did a sign in refresh and then an update and got the same results. I also reported the issue through Help/Report a problem. I would appreciate any suggestions.

[Edited - Removed partial account number]

Quicken Kristina · November 8

Thank you for your reply,

To clarify, is it only in that Update Cash Balance pop up in your screenshot that you're seeing the issue, or is the total cash balance for the account incorrect (the number shows in blue, usually on the lower right of the account register)?

Thank you!

Chuck56 · November 9

The total cash balance is not updating. When I clicked on the blue cash balance, the pop-up window appeared and that is where I realized that updated cash balances were not downloading from Raymond James. In the meantime, I've been updating them manually.

Quicken Kristina · November 9

Thank you for your reply,

There are a couple things that may be causing the issue. It could be a connection issue, or it could be file specific. To troubleshoot for a connection issue, please backup your Quicken file, deactivate the account, then reconnect it by navigating to Tools>Add Account and following the prompts, making sure to carefully link the account to the correct nickname in Quicken.

Once that is done, check to see if the issue is resolved.

Please let me know how it goes!

Chuck56 · November 10

Hi Quicken Kristina….. Thanks for getting back with me. I performed the steps you suggested above on one of the 4 accounts and the results are the same. When I click on the cash balance a pop-up window appears (same as the above window) and it indicates the cash balance update from Raymond James was "not provided".

Quicken Kristina · November 10

Thank you for your reply,

To start checking for possible file issues, I suggest that you try validating your data file. Please save a backup file prior to performing these steps.

Validate:

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

Let me know how it goes!

Chuck56 · November 10

Quicken Kristina, I performed the above steps and got the same result.

Quicken Kristina · November 11

Thank you for your reply,

If possible, please try restoring a backup from before the problem started and test to see if the issue persists in that restored file. If the issue is resolved in the restored file, I'd recommend using that one as your new main file. If the issue is not resolved, then you can return to your main file. For information about switching between Quicken files, click here.

I hope this helps!

Chuck56 · November 11

I tried a backup all the way back to 11/1 and it was the same. I'm beginning to wonder if Raymond James downloads cash balances..

Can anyone else with a Raymond James investment account check and see if your cash balances are downloading during OSU?

Quicken Kristina · November 11

Thank you for your reply,

Since the restored backup did not correct the issue, this may be a connection issue or an issue with the data being sent (or not sent).

Have you contacted Raymond James about this issue? If the financial institution is not able to help, then I'd recommend contacting Quicken Support directly via phone or chat.

Thank you!

sailerph2 · November 12

I've been with Raymond James for 3 years. They've never downloaded the cash balance, only share balance

Chuck56 · November 12

Thanks, sailerph2 and Quicken Kristina,

Somehow, I never noticed it not updating, I guess. I think I still might contact Raymond James just to inquire.

Quicken Kristina · November 14

Hello @sailerph2,

Thank you for sharing your experience. It's helpful to know that the cash balance has never downloaded. Did you ever contact them about this?

Thank you!

Chuck56 · November 14

Yes, but they were little help. I looked back further and found that the cash balance has never downloaded. The cash balance is basically controlled by the difference in transactions associated with equity buys, sells, and interest / dividend payments.

Quicken Kristina · November 16

Thank you for your reply,

I recommend reaching out to Quicken Support directly for further assistance, since they will likely need to review the logs to confirm if the cash balance information is being sent to Quicken. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

Cash balances in Raymond James accounts are not updating after OSU

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