Netbenefits not updating consistently

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Comments

  • EvDob
    EvDob Quicken Windows Subscription Member ✭✭✭

    I just got prices, but they were applied with today's date instead of yesterday's!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited November 28

    Thank you for your reply @EvDob,

    Thank you for letting us know you're also seeing the issue with prices reflecting the wrong date. The issue has already been reported for further investigation and resolution. I can see you already sent a problem report with logs attached also. That will help our teams investigate!

    Thank you!

    (CTP-15258)

    Quicken Kristina

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  • Karl W Johnson
    Karl W Johnson Quicken Windows Subscription Member ✭✭

    The NAV's for two of my five Netbenefits 401(k) accounts have not updated prices since Sept 30, 2025. Problem reported.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Karl W Johnson,

    Thank you for letting us know you're also seeing this issue and for sending the problem report with logs attached! I added you to the ticket, so that our teams know you're impacted by this.

    Thank you!

    Quicken Kristina

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  • Kevinky
    Kevinky Quicken Windows Subscription Member ✭✭
    edited December 11

    Dec 11, 2025. I refreshed my two Fidelity Netbenefits accounts, (which both have non-public traded funds) and the current prices were updated. This is the first time in the last few months this has worked. Can anyone confirm if this issue is resolved for good or was this a one off?

    Cross fingers that I no longer have to manually update the prices for my Netbenefits funds

  • EvDob
    EvDob Quicken Windows Subscription Member ✭✭✭
    https://community.quicken.com/discussion/comment/20527026#Comment_20527026

    I've had good luck except for Saturday mornings.

  • Max2017
    Max2017 Quicken Windows Subscription Member ✭✭

    It has been updating for the last few weeks. Did not get updates for Thursday or Friday prices. Tried multiple time on Friday to get Thursday prices, nothing. Have tried a few times today to get Friday prices - nothing.

  • cyberphile
    cyberphile Member ✭✭✭✭
    edited December 13

    I too have non-public funds in my NetBenefits 401(k) account. The Friday prices have not updated today. I've tried at about 8:30am Pacific and again just now. Thursday's prices did update on Friday morning as usual. I'll keep trying to update the prices through Monday morning.

    Update: The prices for Friday just updated between about 9:50am and 8:36pm Pacific today.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the updates,

    The ticket is still open and ongoing. No new information is available yet.

    Thank you!

    Quicken Kristina

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