First Tech Federal Credit Union having issues with Direct Connect

THEmikehd
THEmikehd Quicken Windows Subscription Member ✭✭✭
edited October 8 in Errors and Troubleshooting (Windows)

The main issue is failure to download transactions. Sometimes deactivating/reactivating will fix it for a while. However today it wouldn't resolve it. I switched to EWC and everything downloads fine. Not sure what the push is to use DC, unless it is to facilitate using their bill pay system (which I don't use).

So how do I escalate this? Previously I worked with First Tech. They reached out to Quicken. I then received this in an email from First Tech tech support:

Quicken has acknowledged a problem on their side where there is a data file issue that is affecting First Tech accounts specifically. To resolve this issue, Quicken has been able to guide members thorugh a process that involves generating backup data files, which helped correct the downloading issue. After that, they relinked the Quicken accounts to the corresponding First Tech accounts. 

I reached out to Quicken phone support and they had procedure or guidance. I then changed my connection from DC to EWC and all is good.

Mike - Quicken Deluxe - latest version always
Tagged:

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @THEmikehd,

    We appreciate you sharing what worked! This will be helpful for other users who might be experiencing the same issue.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • THEmikehd
    THEmikehd Quicken Windows Subscription Member ✭✭✭
    edited October 8

    Hello @Quicken Anja , I made one significant typo in my write up above.

    I reached out to Quicken phone support and they had procedure or guidance. I meant to write:

    I reached out to Quicken phone support and they had NO procedure or guidance.

    What have you heard from Quicken Tech Support on this issue?

    Mike - Quicken Deluxe - latest version always
  • Quicken Anja
    Quicken Anja Moderator mod

    @THEmikehd Thank you for clarifying! This is not currently documented as a known or widespread issue.

    Because Direct Connect connections run through the financial institution’s servers, any ongoing errors would need to be addressed on First Tech’s end. If the issue persists and you prefer to continue using Direct Connect, I’d recommend reaching back out to their online banking support team with a reference to your previous correspondence.

    I’m glad to hear that switching to EWC resolved the problem for now, and I appreciate you sharing your update—it may help others who encounter similar issues.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Karen Trusssell
    Karen Trusssell Member ✭✭

    I can't update my First Tech account. I have tried resetting and disconnecting/reconnecting multiple times to no avail. I am now forced to manually download the transactions from First Tech. When is a fix expected? I've been a used since 1993 and I find this very frustrating.

  • rdsco
    rdsco Quicken Windows Subscription Member ✭✭

    I'm also having the same issue with First Tech, disconnect/reconnect does nothing but generate an error message. There is no option for EWC or DC after disconnecting. If this is a Quicken issue, I would highly recommend finding a resolution to it as quickly as possible, this is not what we are paying an annual fee for.

  • MACBookPro
    MACBookPro Quicken Mac Subscription Member ✭✭

    I have been away for 3 weeks and logged on today and only downloaded transactions to 10/07. I down graded the version as quicken suggested and worked once or twice and now not working. On the settings for each account there is no way to change to EWC as suggested above. How do you do that?

  • Karen Trusssell
    Karen Trusssell Member ✭✭

    Just and FYI, direct connect still isn't working. First Tech says it's on Quicken's end and Quicken says it's First Tech. I'm at a loss as to want to do.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited October 31

    Hello All,

    Thanks for chiming in. To help us pinpoint what’s happening, could you please provide a bit more detail on what you’re seeing when trying to update? For example:

    • Are you getting a specific error message or code?
    • Does it appear to connect successfully but simply not download new transactions?

    For those asking how to switch from Direct Connect to Express Web Connect, please follow the instructions below:

    1. Deactivate the account to disconnect from Direct Connect
    2. Navigate to Tools > Add Account
    3. Search and Select First Tech Federal Credit Union
    4. Click Advanced Options image.png
    5. Select Express Web Connect image.png
    6. Follow the prompts to sign in
    7. Once your account(s) has been found, choose Link to existing.

    Hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • r-e-l
    r-e-l Member ✭✭✭

    Hey folks, has anyone tried the above? Did it solve your issues?

Categories