Long UI delays with new Bill Pay?

mikejng · November 12

Using Quicken Classic R64.35, a couple of months after Quicken moved to new bill pay provider.

I'm having the same issues as many others with bills not updating etc, I submitted a report on this and I assume these issues will be fixed eventually.

But my biggest issue is that the whole Bills and Income section now introduces long product delays! If I click the Bills and Income tab at the top, that section doesn't even appear for a couple of minutes, and then when it appears the UI is frozen for a couple of minutes more. Then any time I enter a payment or do anything else, it freezes again. It can take 30 minutes to do a few simple tasks because it freezes at every step.

This is super frustrating. I submitted a bug report, but is anyone else having this problem? Anyone had any success solving it?

Thanks!

nmestanas · November 13

I do not experience the delay. Possibly due to me having only 2 online billers, both credit cards. All of my other billers failed connection or were not available.

My Amex account appears to work, however, I get OSU error that one of my bills needs attention. I get this same error even if I delete all my online bills so I still have issues with the new service.

Quicken Alyssa · November 13

Hello @mikejng,

Thank you for sharing your experience. I am happy to help.

I am unable to recreate the issue you are having, so I have some follow-up questions for you.

Where is your data file located?
Is your file being synced by any third-party services like OneDrive, Dropbox, or Carbonite?
How long has this issue been happening?
What, if any, troubleshooting steps have you already tried? If the answer is none, that's totally fine, just trying to establish a starting point here.

Looking forward to your response!

mikejng · November 13

Hi, I used the Quicken "report a bug" feature just a few minutes before submitting this bug report so you could probably find all my logs etc.

My data file is on the C drive in My Documents; it is being synched by OneDrive but I had it that way for a long time and didn't experience these delays until the recent patches that mentioned the new Bill Pay service. I could move the data file to another folder not connected to OneDrive to see if that helps.

The only troubleshooting steps I took was to look at Task Manager to see if the system was really busy while I was waiting! it didn't seem to be.

I will try moving the data file to see if that helps and report back tomorrow. If there are any additional troubleshooting steps I can take or data I can collect for you, please let me know I'll be glad to do my part.

Quicken Alyssa · November 13

@mikejng,

Thank you for following up!

Yes, please move the file. The default location is C:>Users>username>Documents>Quicken, and this is where we recommend keeping it to prevent possible damage to the file.

After moving the file, it would be a good idea to validate it.

To do this:

Go to File.
Select Validate and Repair file…
Check the first box for Validate file.
Click Ok.

Once that is done, you can close Quicken. Wait a few seconds and then reopen it. Check to see if the issue is still present.

Let me know how it goes!

mikejng · November 30

Hi, I moved the data file and tried a number of things, but nothing seemed to help. What finally solved this slowness problem was moving the data file to a completely different computer, and then validating it as you suggested.

Quicken Alyssa · 9:43AM

@mikejng,

Thank you for following up and letting us know what steps you took to resolve this issue. This information could be helpful to others experiencing similar problems in the future.

It sounds like there is some issue specific to the first computer causing the issue. Happy you got everything working on the second computer! If you need more help, don't hesitate to reach back out.

Thanks again!

Long UI delays with new Bill Pay?

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