Anyone else having trouble with Axos bank?

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Answers

  • Lkyner
    Lkyner Quicken Windows 2016 Member ✭✭

    I also continue to have the same issue/problem. It's very frustrating when you pay the subscription fees to Quicken and it doesn't download any of your banking information for several weeks/months at a time!

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello everyone,

    We appreciate all the updates and reports you’ve shared regarding the ongoing Axos Bank DC connection issue. Our teams are aware and continuing to investigate this under ticket CTP-14649.

    While there’s still no estimated timeline for resolution, please know the issue remains a priority. If you haven’t done so yet, submitting a problem report (via Help > Report a Problem) with your logs and a sanitized data file is still very helpful for the investigation.

    Thank you for your continued patience and understanding while our teams work toward a fix.

    -Quicken Anja
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  • Lkyner
    Lkyner Quicken Windows 2016 Member ✭✭

    No updates posted since 10/23/25. Will this be fixed sometime soon or do I need to cancel my subscription and re-enroll in a few months? I don't see the benefit of using Quicken if it will not download all of my banking transactions. Please provide an update @Quicken Anja

  • JTL10899
    JTL10899 Quicken Windows Subscription Member

    As was previously mentioned, it's been months since the issue was reported by multple people (me included), and nearly a month since any updates were provided. I can't find any way to check the ticket number, so we have no idea if anyone is really even working this. Axos just has a link back to the same (unhelpful) Quicken search. I'm getting close to bailing on both. Can someone please give us something better than "there's no timeline, and please submit a problem report"? It's been submitted. We need a timeline.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Lkyner & @JTL10899,

    Thanks for following up and sharing your concerns. I completely understand how frustrating it is to have an account not downloading for an extended period.

    The Axos Bank issue is actively being investigated under our internal ticket CTP‑14649. However, we are unable to provide and ETA as the escalation and development teams do not provide estimated timelines for when a fix will be released. Rest assured, the issue is being worked on, and you’re also welcome to check in here anytime for a status update for any of us moderators, as we have access to the internal ticket.

    Thank you for your patience while the team continues to work toward a resolution.

    -Quicken Anja
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  • choosejoy
    choosejoy Quicken Windows Subscription Member ✭✭

    I have contacted Axos bank several times, and their response is to contact quicken support.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @choosejoy,

    Thanks for the update. This issue is still actively being investigated under ticket CTP‑14649, and our teams are working on a fix. At this time, we do not have an ETA to share.

    We appreciate your patience while the team works toward a resolution.

    -Quicken Anja
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