"Cloud Account Not Found" (Q Mac) - Again 2025

Hello @David Bockstanz,

Thank you for sharing your experience.

I have some follow-up questions for you.

• How long has this issue been happening?
• When you open Quicken, are you using the application's shortcut icon, or are you opening a file?
• Where is your data file located?
• Is your file being synced/backed up by any third-party services like OneDrive, Dropbox, or iCloud?

Looking forward to your response.

@David Bockstanz,

Thank you for following up with additional information.

Can I please have you move your file off of iCloud and the iCloud sync/backup? Using your active data file while it is stored externally, or allowing your active data file to be accessed by a sync/backup, can cause data file damage.

Please, also make sure you are using the application icon to open Quicken, as opening a file instead reverts back to a previous version of the file, which would cause the prompt you are seeing to occur.

Once the file is moved, acknowledge the prompt and allow the reset of the cloud. Let me know if you continue getting the prompt after this.

Thank you.