Is anyone experiencing online backup failing to upload?

hmday
hmday Quicken Windows Subscription Member ✭✭✭✭
edited November 17 in File Conversion and Backup (Windows)

Quicken online is extremely slow and eventually times out after 15% or so uploads. Is quicken having a problem or is it something on my end?

Tagged:

Best Answer

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    Answer ✓

    Hello @hmday,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information. When did you first notice this problem? Has it always been this way, or was it previously working properly? What is your network upload speed? I have seen this issue reported before, and in previous instances, the culprit was slow internet causing the session to time out.

    I look forward to your reply!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    Answer ✓

    Hello @hmday,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information. When did you first notice this problem? Has it always been this way, or was it previously working properly? What is your network upload speed? I have seen this issue reported before, and in previous instances, the culprit was slow internet causing the session to time out.

    I look forward to your reply!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • hmday
    hmday Quicken Windows Subscription Member ✭✭✭✭

    It first appeared yesterday and was either slow or failed for the entire day. This morning it is working. I suspect you are correct; it was probably my internet connection. Thank you for responding.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear it's working today!

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

Categories