Connect to Flagstar?

SomebodyInGNV
SomebodyInGNV Quicken Windows Subscription Member ✭✭✭✭
edited November 14 in Download, Add/Update Accounts (Windows)

I have a Flagstar personal account. The web login works. No attempts to connect with Quicken work. I called Flagstar customer support. They provided no help at all, referring me to Quicken. I suspect that person has no idea how to make it work.

Does the bank have to do something to authorize me to use Quicken? There are no relevant settings available to me on their web site, that I can find.

All suggestions are appreciated.

If it doesn't work, it's not horrible. There will be little activity on the account.

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @SomebodyInGNV,

    Thanks for the details. When I check your connection attempts, I’m seeing the bank returning an internal error FDP-103, which usually appears in Quicken as CC-503. This usually means the bank is telling Quicken that the credentials aren’t being accepted, even if they work on Flagstar’s website.

    please review this CC-503 support article—it walks through the key things to check (confirming the correct Flagstar listing, verifying the login outside Quicken, reviewing any required messages or prompts on the bank’s site, and making sure the saved password in Quicken is updated).

    If it still won’t connect after that, please contact Quicken Support directly so our support agents can review your logs and escalate further if needed.

    Thank you!

    -Quicken Anja
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  • SomebodyInGNV
    SomebodyInGNV Quicken Windows Subscription Member ✭✭✭✭

    Thanks for the directions. I'd already done all of those before coming here.

    I suspect the real reason is that Quicken access has not been authorized on the Flagstar side. I get different answers from different Flagstar support staff members about whether that's required but am never able to reach someone who can actually fix it.

    I'll check with Quicken support. Their review of my logs should provide a definitive answer but, if Flagstar has to authorize it, I'm back to getting a runaround.

  • Quicken Anja
    Quicken Anja Moderator mod

    Thanks for the update, @SomebodyInGNV—and I understand how frustrating it can be when you’re getting conflicting information from the bank.

    From our side, the FDP-103/CC-503 errors you’re getting do indicate that the bank is declining the connection attempt, but unfortunately, we can’t see why on their end. Reviewing your logs with Quicken Support is the best next step, since they can confirm whether the request is reaching Flagstar correctly by reviewing your log files and escalating it if needed.

    If Flagstar does require a specific authorization setting, their support team would need to enable that, but Quicken Support can at least verify whether the connection setup is correct and help you narrow down where the breakdown is happening.

    Please feel free to check back here and let us know how it goes once you’ve spoken with them!

    -Quicken Anja
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