Cant' Connect Walmart OnePay Cash Rewards Synchrony Bank With Quicken

griesheimer · November 1

I have added my Walmart Synchrony OnePay complaint (same as everyone else's) as a Quicken problem report. I'm hoping they will have a fix soon. I can't try the workarounds that some others have used because I don't have any other Synchrony accounts.

Quicken Alyssa · November 2

@griesheimer,

Thank you for sending in your logs and letting me know you had done so.

I have added you to the ticket.

Thanks again!

N2Wind · November 7

I was able to access mine by logging into one of my other Synchrony accounts in Quicken. Now my transactions are loading.

Jason-quikn-123 · November 9

All,

I was able to follow a similar path. I have a Sam’s Club card, which is also issued by synchrony. The Walmart one pay card showed up on the same site for the Sam’s Club card. I found a different thread to get the Sam’s Club card added to quicken (it’s finally supported after so many years of not working!). When I added the Sam’s Club card, it had the Walmart one pay card listed and I was able to link it.

Thanks to all for your helpful suggestions.
-Jason

Quicken Alyssa · November 9

@N2Wind & @Jason-quikn-123,

Thank you both for sharing what is working for you, as this may be useful information for other users.

You're contribution is appreciated.

Thanks again!

fitzannae · November 16

I too am trying to add my Walmart OnePay card, but I don't have any other synchrony cards to use for the workaround. Can I please be added to the ticket here?

Quicken Alyssa · November 17

Hello @fitzannae,

Thank you for adding to this discussion.

Yes, you can absolutely be added to the ticket. Based on the email you have used for your Community profile, I see that you have a Quicken Simplifi subscription. If you also have Quicken Classic, maybe under a different email, please send us your log files by going to Help>Report a problem>Send to Quicken, from within your Quicken software.

Once you have sent them over, let me know, and I will add you.

If you only have Quicken Simplifi, please visit the Simplifi Community to report the issues you are having.

Thank you.

jonlewis · November 18

I was able to get mine working by going to the web interface for my CareCredit card. I had to sign up for the new sign-in thing. When I did, my OnePay card showed up. In Quicken, I added a new account with the Guitar Center card and both OnePay and Care Credit showed up.

Mikey mike · November 19

This is what Synchrony told me. At this time, Synchrony does not currently support real time linking of accounts or access of billing information by Quicken because we are in the process of assessing the security protocols of this website. Please be assured that our Bank and our client Onepay are working with Quicken and other companies to complete this assessment and determine whether such access to your billing information can be securely restored. Also please note that you may continue to view electronic statements and electronic payment options at no cost on our credit website. Thus, you may sure export your statement activities online manually for the last 3 months via the programs that the system currently allows.

Quicken Alyssa · November 20

@Mikey mike & @jonlewis,

Thank you both for updating the thread with your findings.

This information will be useful the other users.

Thanks again!

PAUser · November 21

For everyone's info, I just closed my OnePay card, not only because of its inability to link with Quicken, but also the inability to download transactions as a csv or Excel file. The final straw was that, at the conclusion of the chat with customer service to close my card and account, I was unable to download the chat itself.

OnePay's interface is simple, but its lack of functionality makes it very user unfriendly to users who actually want to see and use the data.

Mark Torpey · November 22

I contacted OnePay today, since I made my first purchase, and wanted to add the account to my Q credit card section. I have multiple cash and other credit cards with Synchrony, but OnePay does not appear as an option.

I was advised that this feature will be added in early 2026. In the meantime, I set the card up manually as an offline account. This way, I can keep track of my spending. This action will require double-checking directly (online) with OnePay.

Quicken Alyssa · November 24

Hello @Mark Torpey & @PAUser,

Thank you both for updating the discussion with your most recent decisions and findings.

We appreciate it.

ChelseaDrive · November 25

This is disappointing and I have considered closing my OnePay account. I am now in the middle of my first full month with OnePay (after about a 3/4 month where I entered every charge manually). I am painfully forcing myself to not enter anything this month and I will do so when I receive the statement. We'll see how painful that is when the time comes. I often shop online and add/subtract items before it's actually time for delivery/shipping/pick-up. If it is a huge waste of time, I may close it and just use my Citi double cash back card, even though I hate to throw money away. I mainly wrote this post hopiong that I'll be notified of additional posts? Sorry you had to read it (if you did).

jbp7000 · November 25

I am in the same boat. Signed up for Walmart Synchrony OnePay and was planning on using this for all my Walmart purchases. Since finding out about the inability to download transactions, I will probably be closing the card.

Please add me to the ticket.

Quicken Alyssa · November 26

Hello @ChelseaDrive & @jbp7000,

Thank you both for adding to this discussion.

@ChelseaDrive, If you bookmark this thread, you can track its progress.

Screenshot 2025-11-26 at 12.05.49 PM.png

I do get notifications on threads that I have responded to or commented on. If you will, depends on your notification settings in your profile.

@jbp7000,

In order to be added to the ticket, please go to Help>Report a problem>Send to Quicken and send over your log files. Let me know once you have, and I will get them added.

Thank you both!

HarryMin · November 28

Its very frustrating quicken can not fix this, the one pay card works on every other budgeting app

quickone · November 28

I just got mine to work using the Guitar Center CC as well. I just happened to have a GC account, and it just brought in both accounts. Don't know if you have to have both accounts for it to work, though. Good luck!

(It says "Guitar Center Credit Card" in Quicken…but it works.)

Screenshot 2025-11-28 at 11.43.58 AM.png

Scott B · November 30

Same issue as others. Was able to get around it by using my Synchrony Bank Lowe's Credit Card login information after adding the OnePay Credit Card using the "Add Synchrony Account To Manager" link on the Synchrony Bank Lowe's Credit Card webpage. It is still a hot mess on the Synchrony end as they tell me there is no way to consolidate all the credit cards into one login page or manager. So, it still means a login for Lowes, a separate one for Amazon Prime Store Card, etc.

Quicken Alyssa · November 30

Hello All,

Thank you to those who have added to this discussion with what worked for you.

Hopefully, others find it to be useful information as well.

Thanks again.

tadsdad · December 2

I was able to log in to Synchrony's version of OnePay using this link https://id.synchrony.com/idp/en You just need to sign up using your OnePay card's info. But there's no account in Quicken that uses the link https://id.synchrony.com/idp/en Maybe they can add a generic synchrony with all of the store specific ones.

Mark Torpey · December 2

I tried this and successfully created a link to the account on the Synchrony side. When I attempted to add this to Quicken, I saw no other links other than Banking or a Lowe's credit card I have. I selected banking and entered the ID and PW used to access my just set up OnePay account. I received an error stating that my account could not be found and that I should verify and try again. On the second attempt, I was offered Synchrony Credit Cards as an option. I selected this, re-entered my information, but still received the same error message. So, still no joy here. I'll keep my records manually on Quicken and hope that they add a link in the near future, or someone finds another back door.

whiteonrice04 · December 2

https://community.quicken.com/discussion/comment/20517611#Comment_20517611

I have both Lowes and OnePay Synchrony cards but when I try to add the OnePay card to the Synchrony manager, it just says it can't find the account. I'm just using the OnePay card number as the "account number" as I don't know of any other account number.

How did you link them?

Quicken Alyssa · December 3

Hello All,

Thank you for adding to this discussion.

@whiteonrice04,

It might be worth trying to add your OnePay card using the Lowe's instance, since you already have that established.

For anyone who hasn't already done so, please go to Help>Report a problem>Send to Quicken and send over your log files.

Attaching a sanitized data file can be helpful too, but it is not required. Let me know once you have sent it, and I will get it added to the escalation ticket.

Thank you!

Cant' Connect Walmart OnePay Cash Rewards Synchrony Bank With Quicken

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