Bill payment not working

ewest811
ewest811 Quicken Windows Subscription Member ✭✭
edited November 23 in Paying Bills, Online Billers & Reminders (Windows)

I am trying to send payment with Check Pay (I gave up on Quick Pay after the latest release). Starting today I get the following message for all check pay payments:

"Could not initiate payment. Additional information: Parameter funding account must be specified for this request (Code:QCS-0400-6).

I have been paying bills with Quicken for 20 years…on windows 11 Pro. I have deleted and setup the vendors-that doesn't help. I've validated and supervalidete-that doesn't help. I've called the "premier" customer service line multiple times and the call drops every time once I get through the phone tree.

Please help me resolve this issue so I can pay bills again.

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Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    See

    https://community.quicken.com/discussion/7968418/new-11-20-25-unable-to-send-schedule-checkpay-payments-qcs-0400-6

    Something's SNAFU with the Check Pay processing.
    Until this problem is resolved, I recommend that you write and mail (or print with Quicken from your computer) a paper check, making sure that you mail early enough for payment to arrive at the biller on or before Due Date.

    Alternatively, logon to your biller's website and, using their Autopay service, make a one-time payment, to be deducted from your checking account or a credit card on or before Due Date.

  • DigitalDawn
    DigitalDawn Quicken Windows Subscription Member ✭✭

    Same problem here.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @DigitalDawn & @ewest811,

    Thank you both for reporting this issue to us.

    As @UKR linked above, this is a Known Issue. Our teams are aware and working to resolve it. We currently do not have an ETA.

    Please bookmark the alert to be notified of any updates/changes as they occur.

    Thank you!

    Quicken Alyssa

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  • JMiz
    JMiz Quicken Windows 2017 Member ✭✭

    Also had the same issue, but ran latest software update and seems to be resolved.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @JMiz,

    Thank you for adding to this discussion to let us know what worked for you.

    This issue could be helpful to other users experiencing the same or similar issues.

    We appreciate your contribution!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • clifsaik
    clifsaik Quicken Windows Subscription Member ✭✭

    Has there been any progress on this issue? I just tried to use check pay, and it told me that I did not have a validated account. I am in the process of revaluating the account, but this will take several days.

  • clifsaik
    clifsaik Quicken Windows Subscription Member ✭✭

    …revalidating… (dang spell check)

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