Sallie Mae Bank Not Connecting or Downloading - Error CC-507

Rick8 · November 22

Sallie Mae Bank Not Downloading Transactions. Error CC-507. Started tonight, 11/22/25.

States that "the financial Institution you selected does not support the account type your are trying to add. Note that some institutions, such as MOHELA or Lending Club, do not support loan downloads.

My accounts are a money market and 2 CD accounts. No loans.

I am also not trying to add an account. Just trying to download transactions and update account. When is Quicken going to finally fix all these download transactions issues. It just revolves from one account not working to another account not working. NEVER, and I mean NEVER have I had 1 week in the last year that all accounts worked for downloads!!!!!!!!!!!! 😡

Quicken Alyssa · November 23

Hello @Rick8,

Thank you for sharing your experience and reporting the issue you are seeing with Sallie Mae. I am sorry to hear you have had continued issues. That is not the experience we want our customers to have.

This CC-507 error occurs when the wrong instance of your financial institution is selected while adding an account to Quicken, or if something is changed in the account while updating it.

After reviewing your connections internally, it looks like the CC-507 has been resolved. Is that correct?

If not, please contact Quicken Support for further assistance. They can collect log files from you and process an escalation if needed.

Thank you.

Rick8 · November 23

Works now - thanks!

Quicken Alyssa · November 23

@Rick8,

Awesome, that's great news!

If you need more help, don't hesitate to reach out.

Thanks again!

Sallie Mae Bank Not Connecting or Downloading - Error CC-507

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